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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A nice stay close to downtown Nashville. My experience at this Extended Stay hotel was pleasant, although there were small things that bothered me. Before I get into that, know that I slept, slept well, and felt rested, but I could've done that elsewhere for a cheaper price. Usually, when I'm on long road trips, like I was when I booked this place, I go for cheaper motels because I save, I know I won't be there long, and if there are any issues, I know can tolerate it for the night. I paid more to stay at this hotel, but asi... read more
Business response:
Timmy, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and that you found us to be a good value. We value your feedback and will use it to ensure we are more consistent in our service levels. We would love the chance to make it up to you on a future visit. Sincerely, Hotel Management
Other than the shower drain backing up, I would stay here again. That was the only inconvenience. Love this hotel.
Business response:
Ashley, thank you for staying at Extended Stay America. We are glad you had an overall pleasant time with us. Your concern in regard to the shower has been shared with our maintenance team to check and fix it immediately. We look forward to serving you much better. Sincerely, Hotel Management
Outside of refrigerator was filthy. I can send pic Overall had a nice stay except refrigerator exterior was filthy.i can send pictures. Lots of bags of garbage laying around by steps. Fire alarm went off in middle of night, so everyone had to go outside cause it hurt our ears. No fire. Car alarm repeatedly went off another night. Room was fine except the refrigerator.
Business response:
We certainly apologize for the issues you encountered which led to a less than perfect stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Very pleased The staff was amazing. So nice! My daughter and I stayed a week as I am going through a divorce. The first room had been smoked in but I assumed all rooms at an extended stay would be that way. My room needed a little work, the air conditioning unit needed maintenance, but it got the job done. The carpets were really dirty and stained and the smell was pretty bad from the smokers before. I let the front desk know about the smoking, but decided to just stay put. After my week was over they gave me a free night st... read more
Business response:
Thank you for choosing to stay at Extended Stay America. Although you had issues with the first room, we are glad that we could provide a comfortable room later. It is good to know you loved our courteous service and convenient location as well. It was a pleasure to have you as our guest, and we hope to make your next stay a much better one. Sincerely, General Manager
Booked a room and breakfast through Expedia. However, there was No breakfast room and No breakfast. There never was, as our friendly receptionist explained.
Business response:
Dirk, we are happy you had an overall satisfactory stay. However, I apologize and regret the inconvenience you had with our grab-and-go breakfast offerings. I will share your concerns with my food and beverage team so that they can do the necessary changes during future implementation. We hope you will consider giving us a second chance to serve you better. Sincerely, General Manager
It wasn't very clean & it reeked of a stale sour odor
Business response:
Shay, thank you for being our guest and for sharing your feedback. I apologize for the odor issues you experienced in your room. We work hard to provide a clean and comfortable environment and I am sorry this compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
Needs a cleaning This is a fairly new hotel but is not very well kept. The entire building could use a good scrub. I like extented stay hotels for the most part but this one needs some work. Hotel is located in a nice area.
Business response:
Thank your for being a frequent guest of our brand and for choosing to stay with us. We are happy your overall experience was enjoyable, but we are sorry for the cleanliness issue you had and the inconvenience it caused. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. We hope you consider staying with us again soon! Sincerely, General Manager
No one works Seems to be an epidemic, no one likes to work. The desk clerk went home and forwarded the phones. Then I watched him pull up in his car.
Business response:
Michael, thank you for your feedback. Please accept our apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 897 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.