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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Needs a lot more TCL. Well I had booked this night about a week in advance. I booked online with my card. Upon arrival, I asked to pay cash. Well to my surprise, the policy was, if you stay more than 7 nights you can use cash if you’re staying less than that you must use card. Though this was a pain. They we were very helpful to getting a resolution. Once I got in the room. The beds were comfy. But the sheets were itchy, there was crumbs on the bed so I knew they hadn’t been cleaned. The floor wasn’t vacuumed and had a lot o... read more
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we are sorry for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the area. We loo... read more
The only downside for my overnight trip was no ice. Had to go to convenience store to pick up ice.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Anthony, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
A granola bar isn't breakfast! The room was fine. I was disappointed that its advertised as "free breakfast", when all they had to offer was individually packaged muffins and granola bars.
Business response:
Gayle, thanks for the feedback. We are glad to read you had an overall pleasant visit and liked your room. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Comfortable, clean and a good night's sleep Decided to stay here for two nights while in Nashville. Got a room with 2 twin beds and a kitchenette with a full size refrigerator. They have everything you need for the kitchen at the front desk, all you have to do is ask. They don't have daily housekeeping unless you pay extra. I don't have to have someone make the bed for me, so it's no big deal, but if you want fresh towels all you have to do is swap them out at the front desk. The beds were very comfortable and the room was c... read more
Business response:
Wow - Jane, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was not clean in the hotel and they don’t switch towels or soap inside and the water in the bathroom stays long time inside when I’m taking shower
Business response:
Lambert, thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawback. Being an extended stay, it is our hotel policy all the towels are to be exchanged at the front desk anytime and it is complimentary. We are sorry this was not communicated to you on arrival, and we encourage you to try us again in the near future... read more
Business response:
We are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for the excellent rating, and we look forward to seeing you again soon. Sincerely, Hotel Management
Misleading The free breakfast was a cup of coffee and a muffin. They did not have a map of the area to show us where we could get something to eat. Do not plan on staying at an extended stay again. When traveling through an area we have never been through we rely on the hotel to give recommendations where to eat. Staff was very friendly and courteous.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Business response:
Thomas, thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 915 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.