Extended Stay America - Nashville - Brentwood - South

Business response:

Gordie, thanks for being a guest at our hotel. Although you liked the certain aspects of our hotel, we apologize for the inconvenience you had while in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you'll choose us again as we are confident your next stay will be a better one. Sincerely, Hotel Management 

Business response:

We thank you for choosing Extended Stay America for your visit to our city. We are pleased to know you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for any inconvenience caused to you while being here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is very valuable to us, as we strive to improve with each and every stay.We greatly appreciate your comments about aspects of the suites which need updating. It is a pleasure to announce we will be implementing many upgrades to the property very soon! We would love for you to stay with us again as it would be a pleasure to personally welcome you back to our new and improved hotel. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Angela, thanks for evaluating your stay at Extended Stay America. We are happy to read you were benefited with our convenient location and that you liked the service offered by our staff. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management 

Business response:

Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Liliana, thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Laura, thank you for choosing to stay with us. It’s nice to read you liked the value we offer and the attentive service provided by our staff. We will share your compliments with the entire team especially Patricia. Your feedback is appreciated as it will help us improve facilities moving forward. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Keith, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management