Extended Stay America - Nashville - Brentwood - South

Anonymous 

on Expedia

4 years ago

Shower was broken and sprayed water. Could not use tub. Floor was dirty. Reported issues and no refund or discount given. 

Anonymous 

on Expedia

4 years ago

Could be better There were no towels in our room, nor was there soap of any kind. We were placed in a queen room instead of the king room we reserved, with no price adjustment given. The room was on the 3rd floor. As seniors, we needed some help up 3 flights of stairs with our luggage, but we were told no help would be available until the next morning. Also, the dumpsters were right below the entry to our room--not a pleasant smell in the 90+ degree heat. 

Anonymous 

on Expedia

4 years ago

The room was so dirty, I found a slipper under the bed, and some cigarette butts, the bathroom is disgusting there were hair all over the bath tub. me and my husband were given 2 single bed when i asked for a queen or king bed. Came in at 2pm all the way from MD and the front desk did not let is check in early, we had to wait til 3pm before we have given a room. Don’t book this hotel!! Its a waste of money!! So filthy!! 

Anonymous 

on Expedia

4 years ago

Booked two rooms with Expedia. Got to hotel around midnight just to find out the hotel said we they had no rooms booked. Try finding two hotel rooms on Friday night in Nashville!! what a Joke will book my own hotel from here on. It’s a nightmare talking to the costumer service from another country. Never again I learned my lesson. Watch out 

Anonymous 

on Expedia

4 years ago

We had to request literally everything and go pick it up from reception - kitchen supplies, a drain stop for the tub, a coffee maker (but they don’t supply coffee), dish soap (but no sponge). No recycling on site so we had to travel with it into town to dispose of it. The usb chargers don’t work unless the lights are on so it kind of defeats the purpose of even having them. The check in process was terrible - I had to wait ten mins for someone to even come to the desk and then the keys didn’t work so I had to go back, and no... read more

Zachary 

on Expedia

4 years ago

Sucks This website messed up the reservation. So we had 2 twins and I ordered a queen so we had to figure that out and had to wait 30 minutes for them to switch rooms 

Anonymous 

on Expedia

4 years ago

From out of town stay Front desk staff was courteous. But room was old and out dated. Bed not comfortable. a lot of noise outside from other guest.there was a dog tied up right outside my room. Doing a lot of Barking. If you're going to have pets in a motel please be considerate of other guests. 

Anonymous 

on Expedia

4 years ago

Hotel was poorly maintained and not clean. Front desk staff was nice and helpful, which was appreciated.