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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not impressed Beds were absolutely AWEFUL. Very old rooms. There was nothing in the kitchen, I guess you have to ask for pots, pans, utensils, soap???? We got in late so it was not worth the trouble. Walls have nothing to insulate sound so expect to hear every door slam from neighbors and tv and talking from rooms next to you. Listing showed free breakfast, which was one reason we booked there… turns out it was packaged muffins and instant oatmeal, That’s it. If you want real food for breakfast go elsewhere. I barely slept a... read more
Business response:
Dear Deron, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you a... read more
I did not stay because no mattress pad or cover was on the bed. Since Expedia has a no refund policy, I also lost my money. Very disappointing.
Business response:
Dear Kevin, We are truly sorry to hear about your disappointment and the inconvenience you faced. Your feedback is valuable, and we will address the issue with our team to ensure that proper bedding is provided for future guests. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We hope you will consider staying with us in the future as we continuously work to impr... read more
Room smelled, next door was loud. I had to call front desk 3 times
Business response:
Dear Sherri, Thank you for choosing us for your recent visit. We sincerely apologize for the cleanliness and noise concerns during your stay and their impact on your comfort. We regret if we did not address them promptly. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the city, so we may have the opportunity to better your experience. Sincerely,Hotel Management
We were in a hurry and I forgot to check reviews! Place looked nice from the outside but inside the room it was dark tones and wall lamp didnt work. Worst of all all drains were clogged. I dont see how housekeepers couldve cleaned the tub or sink. No hair dryer in room. We wouldve left had it been so late. Staff was nice, brought Drano 10pm but we didnt want to step in shower that obviously had not been cleaned. Always check reviews!
Business response:
Dear Mary, We appreciate you staying with us and providing your feedback. We are sorry to know your disappointment with your room's maintenance issues and cleanliness. We try to create a home away from the home atmosphere by maintaining clean and comfortable accommodations and providing the best service. Please accept our apologies that this was not what you experienced. We will address the concern appropriately, so no guests should share this again. We hope you will revisit us for the exceptional stay you deserve on this vi... read more
This was one of the worst hotels that I have ever stayed in. I booked this hotel for a late check in and really early check out with my 12 year old post a concert in the area. This hotel was a one star, at best. The staff, I have to say, was very kind and helpful. It was the property that was actually scary. This property is not only outdated, but scary. Lighting in the parking lot is lacking. The lobby is not open 24/7. All of the doors face the outside vs walking into a building. It was in a sketchy area with nothing aroun... read more
Business response:
Dear Sarah, Thank you for choosing our hotel on your recent visit to the area. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We take your feedback seriously and will review the areas you mentioned. Thank you again for your feedback.Sincerely,Hotel Management
No octubre lo que se supone que publican en la app electrodomésticos muy viejos y mojosos la limpieza muy mal no pasan ni por basura diaria aparte las camas dicen matrimoniales y te dan unas full 😡😡😡
Business response:
Dear Yessenia, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.