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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I showed up for my reservation after traveling from Illinois 8 hours through floods and storms just to have them say they gave myreserved room away since they were over booked.. then Expedia charged my credit card about 30 minutes later for the room I never got while I was back driving in the storm. Very upset, needless to say!
Business response:
Dear Diane, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
they didn't have my reservation. hotel was fully booked. had to sleep on the floor in family members room.
Business response:
Dear Dennis, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the... read more
No electronic keys available due to winter storm. We were OK with that as receptionist was very helpful. She was by herself as they were short staffed and she had to let us in the room. No shower curtain, had to get from lobby and put up myself and had to stand on edge of tub to do so. Not a good thing as I am 75 years old and short. Maid came in at 8:15 AM unannounced as we were getting dressed, just walked in. Stopper in sink would not release and had to pry up. Light on one night stand burned out bulb. Light on other nigh... read more
Business response:
Dear William, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experienc... read more
Door keys did not work
Business response:
Dear mark, Thank you for staying with us and sharing your experience. We apologize for the issue with the door key. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We regret not being able to resolve this for you while you were still with us. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management
Don’t stay here! Beds and bath were clean but everything else was pretty disgusting. Carpet was stained in multiple places and held down with duct tape near the kitchenette linoleum. Kitchen area was beyond well used and old. Bath was extremely outdated. We were a party of three. We had two sets of towels. I went to the lobby to ask for more. They had none. This motel was not booked to capacity! I was told I could bring my towels to the lobby, they would wash them and I could pick them up in an hour. What?!? The motel was do... read more
Business response:
Dear Michele, we genuinely care about ensuring the comfort of all our guests, so we apologize for falling short of expectations. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We appreciate you sharing these details and are very grateful for your patience.Sincerely,Hotel Management
Don’t go Rude service and awful rooms
Business response:
Dear Iben, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.