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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair, but would not stay here again. Room was comfortable, but service was a bit below par.
Business response:
Jerry, thank you for sharing your evaluation with us. Although you had a comfortable stay in your suite, we apologize for the disappointment you had with our service. We hope your future travels will b =ring you back to us in the near future. Sincerely, Hotel Management
The property was nice looking on the outside, very convenient location close to everything, and quiet. Parking was right outside the room. Our room, however, smelled of stale smoke, which was a big negative. I suppose due to COVID-19, there were no dishes or extra supplies in the room, no coffee, no breakfast available. Room was clean and bed was comfortable. Bathroom and kitchen were dated but sufficient.
Business response:
Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
I really enjoyed our vacation, we'll definitely be back.
My 2nd stay here and very different. Queen bed was like it was on a pull out cot-springy and soft. I had hard knocking on my door multiple times in the late evening. No cameras on the back side of the property.
Business response:
Thank you for returning to our hotel. We are sorry you did not enjoy your stay and regret the issue you mentioned. We will review this appropriately. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider staying with us again the next time you are in the area for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.