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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was fine. Only thing I didn’t like was being on the backside upstairs. Front desk was excellent!
Business response:
Kim, thank you for visiting Extended Stay America and sharing your feedback. We are glad to know that you enjoyed your stay and were impressed with our courteous staff. It was a pleasure serving you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Top notch staff and comfy room The hotel was beautiful although I was unsure where the actual check in area was due to construction and the restaurant areas in the front. Beautiful and comfortable rooms and superior service. The front desk staff was some of the best I’ve ever experienced. Just friendly and offered information without rushing through the process.
No frills Most reasonable price in the area. Plenty of options to dine. Good thing since this is considered an extended stay, you'll need to bring everything you would need to do so. And the free breakfast is prepackaged muffins. Bare bones place.
Business response:
Thank you for taking the time to review your stay with us. We are glad you had a pleasant stay overall and that we were able to meet most of your expectations at a great price. However, we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite... read more
Step up the breakfast game. Check in was easy, front desk was nice. Breakfast was lacking in options. Coffee was good but the packaged muffins weren't the healthiest options. Recommend some fruit or something not prepackaged.
Business response:
Jeremy, thank you for making Extended Stay America a part of your travel plans. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. It will be our pleasure to share your kind compliments with our front desk team. However, we regret not meeting your expectations with the breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Since... read more
Area was great. I wasn’t told that the kitchen appliances or utensils were to be requested the day before
Decent place to stay Decent place to stay. Everything was clean. We did not stay in the room a lot during the day. The bed was not the most comfortable and the pull out bed was really uncomfortable. But overall, we enjoyed our stay and would stay here again.
Business response:
Jennifer, thank you for your recent stay at Extended Stay America and sharing your experience with fellow travelers. It was lovely to read how pleased you were with our clean accommodations, and you enjoyed your overall visit. However, we are sorry for your discomfort with the beds. In the future, Please know our front desk is always available and happy to help make your stay as comfortable as possible. Thank you again for mentioning you are excited about returning, and it will be our pleasure to host you again. Sincerely, H... read more
We had a wonderful stay!
Good stay but doesn't have cooking supplies The room was ok for one person but the king size bed made for a tight fit at the kitchen area. Clean and looked like it had been recently painted but was obviously an older hotel. No dishes, cookware, utensils or anything else for cooking, although it had a stovetop, microwave and refrigerator/freezer. Wasn't a problem for me, since I brought food that only needed to be heated up and had brought paper plates, plastic utensils, napkins and a mug for tea. I would stay here again if I... read more
Business response:
Carol, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked your room. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We look forward to seeing you again!... read more
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 3.1 star rating with 1,960 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open tomorrow at 9:00 a.m.