This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I chose the Extended Stay because of the kitchenette. They took EVERYTHING out. Not even a coffee pot. What was the point? I stay at a hotel every week for work, and they all manage to still have amenities during Covid-just not this place. It’s just a regular hotel without even coffee in the lobby.
Business response:
Thank you for sharing your review. We regret your disappointment with our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope to see you again in the future for a much better stay. Sincerely, Hotel Management
AMAZING I loved how big my room was, and that there was TWO bathrooms!!!! I felt like I was on vacation in my own town!
Business response:
Sandra, thank you for choosing Extended Stay America and for sharing your experience with fellow travelers. We are delighted that you liked our spacious and well-appointed suites. We think having the extra space makes a stay with us feel more like home. Thank you once again for your kind words, and we look forward to your next visit. Sincerely, Hotel Management
8/10
Business response:
Aaron, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of your time at Extended Stay America. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Hotel Management
The staff was friendly. The hotel is out dated and the room smelled. I started with one room and then was moved to another because of the smell. The 2nd room was bad but not as bad. I had a 2 night stay but only stayed 1 night because of the overall conditions. I booked a reservation at another hotel for my 2nd night.
Business response:
Shannon, thank you for being our guest. We apologize for not meeting your expectations with your suites and the issues that you encountered. Your comments have been shared with our housekeeping to make sure they are more diligent going forward. On a positive note, it was good to know you liked our courteous staff. We regret the inconvenience caused, and we hope to welcome you again in the future. Sincerely, Hotel Management
Updated room. Very clean. Due to the pandemic they were not operating the breakfast or daily cleaning but we were able to ask for extra linen or sheets. They accommodated for an early check in and a late checkout. Very pleased with our stay. Very comfortable king sized bed. My only negative is the pillows, they were very fluffy and I’m more for a harder memory foam pillow, but that’s personal preference.
Business response:
Laila, thank you for choosing Extended Stay America. It’s a pleasure to know you liked your well-appointed suite and were impressed by the service provided by our courteous associates. We appreciate your patience and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.