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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great location. Area was safe and nice.
The hotel room was dated but comfortable enough. Staff was always very helpful. Overall, we enjoyed our stay!
Business response:
Mark, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and that you were pleased with our comfortable accommodations and cordial associates. We value your feedback and hope to see you again. Sincerely, Hotel Management
My room was very clean and tidy when I arrived. Bathroom was clean and everything in working condition. Perfect location and set up for me
Could not provide rooms close together although I specifically asked. We were traveling with an 83 year old mother. The floors were so sticky we had to keep our shoes on. No Kleenex, no coffee pot. No hair dryer, no cups.
Business response:
Kelly, thank you for your candid evaluation. We regret we were not able to accommodate your request for adjoining rooms and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 3.1 star rating with 1,960 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open tomorrow at 9:00 a.m.