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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property was nice looking on the outside, very convenient location close to everything, and quiet. Parking was right outside the room. Our room, however, smelled of stale smoke, which was a big negative. I suppose due to COVID-19, there were no dishes or extra supplies in the room, no coffee, no breakfast available. Room was clean and bed was comfortable. Bathroom and kitchen were dated but sufficient.
Business response:
Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
I really enjoyed our vacation, we'll definitely be back.
My 2nd stay here and very different. Queen bed was like it was on a pull out cot-springy and soft. I had hard knocking on my door multiple times in the late evening. No cameras on the back side of the property.
Business response:
Thank you for returning to our hotel. We are sorry you did not enjoy your stay and regret the issue you mentioned. We will review this appropriately. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider staying with us again the next time you are in the area for a much better experience. Sincerely, Hotel Management
I chose the Extended Stay because of the kitchenette. They took EVERYTHING out. Not even a coffee pot. What was the point? I stay at a hotel every week for work, and they all manage to still have amenities during Covid-just not this place. It’s just a regular hotel without even coffee in the lobby.
Business response:
Thank you for sharing your review. We regret your disappointment with our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope to see you again in the future for a much better stay. Sincerely, Hotel Management
AMAZING I loved how big my room was, and that there was TWO bathrooms!!!! I felt like I was on vacation in my own town!
Business response:
Sandra, thank you for choosing Extended Stay America and for sharing your experience with fellow travelers. We are delighted that you liked our spacious and well-appointed suites. We think having the extra space makes a stay with us feel more like home. Thank you once again for your kind words, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,063 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open at 9:00 a.m.