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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So dirty!!! Have stayed in many Extended Stays and enjoyed them but this one has been the worst. Shower curtain is blackened Throughout and moldy at the bottom, air conditioner smells when turned on, carpet is coming apart, white stuff on the bedskirt, hair on the sheets, etc. if I wasn’t in dire need of a place to stay I would have left and found somewhere else.
Business response:
Lilian, thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We value your feedback and hope you will reconsider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Clean rooms and great property lighting, didn’t like had to go to the office for plates and cups
Business response:
Aaron, thank you for choosing Extended Stay America. We are pleased to know how much you liked your well-appointed room! We want your stay with us to feel like home and be as comfortable as possible. However, we regret the disappointment you had with our dishware policy. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with other travelers. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Liked having cooking and refrigeration capabilities. Didn't like the pillows! Even doubled up, they were paper thin.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. However, we were disappointed to read that you were not happy with the pillows and that impacted your sleep. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We hope to see you again soon. Sincerely, Hotel Management
Awesome
Business response:
Arron, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Decent stay Room was clean and very quiet. Upon checking in and out at front desk I had to call a number and wait on someone to help. The free breakfast consists of packaged muffins , cereal bars and cofee.
Business response:
Derek, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant visit and that you liked our accommodations. However, we regret the inconvenience caused upon arrival. We value your comments and hope to see you again in the future for a great stay. Sincerely, Hotel Management
The room was nice a clean and enough space for me. I did not like the guys changing the faucet and showerheads early in the morning during my stay.
Business response:
Sonya, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your spotless, comfortable room. However, we regret the issues you experienced while you were here. We will share your comments with our team to be more diligent going forward. We value your feedback and hope to welcome you back. Sincerely, Hotel Management
For an extended stay, the experience was fine. You have access to everything you need. The facility has been well "lived in" and seems to be a bit older. The first room we were sent to didn't bolt lock but they sent us to another room which was adequate.
Business response:
We are delighted you had a great stay at Extended Stay America. We value your observations and have take note of it. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Location was excellent for shopping and food. Security warnings in the room were a little worrisome. Would like to see the hotel come up with better security if this is a problem in your area.
Business response:
Thank you for your review. We are pleased you enjoyed your recent trip to Extended Stay America. As you mentioned, our hotel is in a great location with many restaurants and shopping options just minutes away. We value your feedback and hope to welcome you back very soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,066 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.