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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff was friendly. The hotel is out dated and the room smelled. I started with one room and then was moved to another because of the smell. The 2nd room was bad but not as bad. I had a 2 night stay but only stayed 1 night because of the overall conditions. I booked a reservation at another hotel for my 2nd night.
Business response:
Shannon, thank you for being our guest. We apologize for not meeting your expectations with your suites and the issues that you encountered. Your comments have been shared with our housekeeping to make sure they are more diligent going forward. On a positive note, it was good to know you liked our courteous staff. We regret the inconvenience caused, and we hope to welcome you again in the future. Sincerely, Hotel Management
Updated room. Very clean. Due to the pandemic they were not operating the breakfast or daily cleaning but we were able to ask for extra linen or sheets. They accommodated for an early check in and a late checkout. Very pleased with our stay. Very comfortable king sized bed. My only negative is the pillows, they were very fluffy and I’m more for a harder memory foam pillow, but that’s personal preference.
Business response:
Laila, thank you for choosing Extended Stay America. It’s a pleasure to know you liked your well-appointed suite and were impressed by the service provided by our courteous associates. We appreciate your patience and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the future. Sincerely, Hotel Management
Business response:
Julius, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Walter, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Price was RIGHT! For the price, it was more than we expected. Our room was updated and clean and we like the convenience of the refrigerator and microwave.
Business response:
Terri, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our clean and well-equipped accommodations, but you found us to be a great value. It was a pleasure having you stay with us and we hope you will choose us again! Sincerely, Hotel Management
Business response:
We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Sincerely, Hotel Management
Everything was just as promised. Hotel was clean and quiet. Will definitely be staying here again! We loved it!
Business response:
Robert, wow - what a great response to your recent stay! We are so happy you enjoyed your time at Extended Stay America! We appreciate your feedback and look forward to seeing you again whenever your travels bring you back here. Sincerely, Hotel Management
A bit frustrating with miscommunication There was miscommunication between the front desk and cleaning staff. I was here for 3 nights and on day of my third night they just knocked ONCE and opened my door! Thankfully I had the physical lock otherwise they would've just barged right in. They seemed very dubious when I said that I had paid for another night. Which I get the skepticism but give a girl a little warning. The cleaners also came in 2 hours later after I confirmed with front desk I was squared away. Just came in but... read more
Business response:
Krystal, thank you for your review. We apologize for the noise issues you encountered during your stay and for the incident you mentioned. We understand your disappointment and regret that your rest was disturbed. We will share your feedback with our team to ensure this does not happen again. We hope to welcome you again so we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 3.1 star rating with 1,909 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.