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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good area, clean nice building. I like staying here.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you liked our great location. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
It was very nice. Only stayed 1 night
Business response:
Frederick, thank you for visiting Extended Stay America and for your wonderful review. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management
Staff great hotel not so great
Business response:
Laura, thank you for choosing to stay with us at Extended Stay America. We are glad to know you were impressed with the service you received from our associates. However, we regret not meeting some of your expectations. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you again soon. Sincerely, Hotel Management
The staff was great! Enjoyed my stay the accomodated me in every way!
Business response:
Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Convenient location, clean room,, kitchen was appreciated
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our convenient location and your spotless room along with the fully equipped kitchenette. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Clean rooms and great property lighting, didn’t like had to go to the office for plates and cups
Business response:
Aaron, thank you for choosing Extended Stay America. We are pleased to know how much you liked your well-appointed room! We want your stay with us to feel like home and be as comfortable as possible. However, we regret the disappointment you had with our dishware policy. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with other travelers. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Liked having cooking and refrigeration capabilities. Didn't like the pillows! Even doubled up, they were paper thin.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. However, we were disappointed to read that you were not happy with the pillows and that impacted your sleep. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We hope to see you again soon. Sincerely, Hotel Management
So dirty!!! Have stayed in many Extended Stays and enjoyed them but this one has been the worst. Shower curtain is blackened Throughout and moldy at the bottom, air conditioner smells when turned on, carpet is coming apart, white stuff on the bedskirt, hair on the sheets, etc. if I wasn’t in dire need of a place to stay I would have left and found somewhere else.
Business response:
Lilian, thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We value your feedback and hope you will reconsider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 3.1 star rating with 1,909 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.