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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, fine. RUDE Attendant! Lawanda was her name. She was absolutely Lazy, Rude and slow. Did not like her attitude One Bit! But everything else was pleasant.
Business response:
First of all, please accept our sincerest apologies for the behavior of one our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
The Front Desk The lady at the front desk was very rude and arrogant. She did not greet me, only looked up at me after seeing I was waiting on her n asked could she help me. After not greeting me she argued with me that she didn’t need my license after stating to her that my name may be hard to spell. Then to only say, that she needed my license. Her name was Lawanda and maybe the front desk is not what best suits her.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the poor service you received from one of our staff. Your feedback is important to us, and we will use it as a training tool to improve our services going forward. We sincerely apologize and hope you will consider giving us a second chance in the future to provide you with an improved experience. Sincerely, Hotel Management
Trapped by bad weather! We could not get home due to an ice storm in New Orleans. All of the roads leading to where we live were closed! We were lucky to find a room at Extended Stay. we got there at about 1 a.m. and was told check out was at 11 a.m. they were two couples in the room and we made the best of a bad situation and basically had a small all night party the next morning all roads were still closed. The hotel informed us that they changed our check out time to 11 a.m. the following day at no additional charge! Our ... read more
Business response:
Gil, thanks for choosing Extended Stay America We are pleased we could be of your service and that you had a comfortable stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
One night stay Everything was ok but in the morning there was no water . I called service desk , the clerk told me that pipes are frozen and there is not she can do . I was quite upset and ask how can I go to my meeting . When I got mad she said she will arrange another room where she has water . She took me there but there was water but not hot water . I waited until 9:30 am . Finally I wash my face with cold water . And checked out
Business response:
John, thanks for sharing your review online. Although you had a nice stay with us, we apologize for the inconvenience you encountered in your room. Your feedback is shared with the concerned team in an effort to improve our service and facilities going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Really nice hotel great price It’s very comfortable reminds me of home😍 Everything was clean and nice well put together suite
Business response:
Wow - Brittany, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Great location, full kitchenette, no frills Booked online, then called because I wanted check in earlier. Early afternoon staff was excellent and accommodating put me on requested floor near an exit because I have mobility problems. The morning staff, not as friendly. Coffee service sorely lacking. Either you drink your coffee black or put sweetened coffeemate liquid in it. No regular cream or creamer and front desk staff acted as though a couple of us customers were asking for the unthinkable. Weird. Nice clean working refr... read more
Business response:
Rita, thanks for the review regarding your stay at Extended Stay America. We are glad to know you liked our ideal location and that you enjoyed having a fully equipped kitchenette in your room for your convenience. However, we are sorry for any inconvenience caused to you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
Business response:
James, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 947 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.