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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
I enjoy myself and I would stay there again
Business response:
Mesenia, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Traveling installer A decent choice if you're traveling for business. The place is very quiet.
Business response:
Armondo, we appreciate you taking time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Ok but not great The room was clean..there was crumbs over the floor..left over food particles from the previous guest..I went to adjust the a.c. unit and I saw a bug I couldn't sleep at all wondering if something would crawl on me throughout the night.
Business response:
Latissa, thank you for sharing your feedback. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
There were a lack of staffing support. The on duty employee was doing it all. Check in to running/ bring towels and hair dryers. He was outstanding.
Business response:
Nathan, thank you for choosing Extended Stay America. We are glad to know you had a pleasant time with us and that you also appreciated our front desk associate. It was a pleasure accommodating you, and we look forward to seeing you back soon. Sincerely, Hotel Management
small in the hallway was bad
Business response:
Adam, thank you for staying at Extended Stay America. We are glad to know you had a nice time with us, but we are sorry for the odor issue you experienced during your stay. Your feedback has been shared with the housekeeping team. Thanks again, and we look forward to seeing you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The beds and pillows had to be the hardest I’ve ever slept on and for the rate of the room I’ve had better beds and pillows at a motel 6
Business response:
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure better comfort for future guests. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Roaches The staff was very friendly. That was ine thing that i did love about this room. However, we had to kill about 5 roaches. There were also little baby roaches. The first time we saw the roaches were in the barhroom crawling on the floor. Then while watching tv there wasvone crawling up the wall. Then there was another one crawling up the sheet on the bed. I called the front desk and was told that we could move room after housekeeping was done cleaning however never got a call to follow up. We ended up making sure that... read more
Business response:
We sincerely apologize for the cleanliness issue you experienced in your room and that compromised your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, your feedback will be used as a training tool to improve our service moving forward. Once more, we do apologize and hope you will afford us an opportunity to redeem oursel... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.