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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is clean and the staff was great. the hot water in my room was not working properly and the bed was really hard. Please fix these and the hotel would be five stars for me.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed your overall stay and that our associates left you with a good impression of our hotel. We have shared your concern with our maintenance team to ensure it is fixed immediately. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice! hotel is very clean and maintained, and staff is amazing!
Business response:
Thank you for staying at Extended Stay America. We are thrilled to read you loved our courteous service and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice The staff was extra friendly The room was nice and clean And comfortable...reminded me of home with The decor. I was on the 4th floor so the view was amazing of the city ...very happy with my stay I definitely would recommend to family & friends
Business response:
Brittany, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
What an amazing experience Room was clean and comfortable. Greet with a smile and accomodationing
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great stay Overall a good experience, the check in employee was a bit busy and the small breakfast bar was messy when i went for breakfast but the rooms were clean and it was a really nice area. We also had access to the interstate and not far from french quarter
Business response:
Christine, thanks for choosing Extended Stay America. It is a pleasure knowing you had a good stay and that you found us to be affordable. Your feedback regarding breakfast specifics has been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks for being our guest, and we look forward to welcoming you back for enjoying a much better visit. Sincerely, Hotel Management
Hot water was an issue, didn't really work well at all
Business response:
Thank you for sharing your comments. We are glad that your overall stay was enjoyable, but we are sorry for the issue you had and the inconvenience it caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Great Great stay quick check in,clean,convenient.nice rooms would definitely stay again
Business response:
Gregory, thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and your well-appointed room. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Overall, fine. RUDE Attendant! Lawanda was her name. She was absolutely Lazy, Rude and slow. Did not like her attitude One Bit! But everything else was pleasant.
Business response:
First of all, please accept our sincerest apologies for the behavior of one our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
The Front Desk The lady at the front desk was very rude and arrogant. She did not greet me, only looked up at me after seeing I was waiting on her n asked could she help me. After not greeting me she argued with me that she didn’t need my license after stating to her that my name may be hard to spell. Then to only say, that she needed my license. Her name was Lawanda and maybe the front desk is not what best suits her.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the poor service you received from one of our staff. Your feedback is important to us, and we will use it as a training tool to improve our services going forward. We sincerely apologize and hope you will consider giving us a second chance in the future to provide you with an improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 975 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.