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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i have stayed here several times before, but this time room was dirty. Cigarette butts and trash under bed and on floors. trash on dresser. iron not working. bathroom wasn't clean appropriately. Room was foul smelling
Business response:
Thank you for returning to stay with us once again. Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Amazing Stay Omg the best in the world !! I enjoyed everything about this stay- the staff the room .... they even had no problem with me keep adding on a day .. they were so nice and so kind.
Business response:
Percy, thank you for your delightful review of our hotel. Your positive comments about our courteous service and your well-appointed room are greatly appreciated. Thanks for choosing Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
They put effort into it! Elevator wasn’t working but hey it happened. We took stairs with dog to top floor. The gal who checked us in couldn’t have been more personable. Loved her!
Business response:
Cynthia, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management
Business response:
Salina, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Inefficient I was not informed until an hour before check in, that the hotel I booked was sold out, and was put across town with an affiliate, whose customer service was subpar at best, and tried to charge $30 more per night than what I booked.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your stay with us, but we are sorry for the inconvenience you experienced while here. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Darlene, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Room smelled like smoke and/or mildew.
Business response:
Thank you for your review. We apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Mardi Gras Overnight Stay Wonderful stay to celebrate mardi gras with family and friends
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
food left in refrig from previous customer. The toilet was not clean still had urine on it
Business response:
Thank you for your review. Although you liked our courteous service, we are sorry for the cleanliness issues you experienced with your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 1,013 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.