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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked room through Expedia as a Pay-at-hotel. Called hotel directly before check-in to tell them we would be arriving after midnight; to ensure there would be a room kept for us. Staff said there'd be no problem. When we arrived at 1:30, we were told there were no rooms and no room was kept for us. In hindsight, hotel should have ask
Windows were dirty. Bathroom door knob fell off. Tv screen is streaky. Generally unclean.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Nothing, the property was not great. The picture online looks better than in person
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not worth the price It was a last minute reservation just for the night. The room smelled like cigarette. For toiletries there was only bar soap. The breakfast included was just coffee and a cereal bar. Too expensive.
Business response:
We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. We are also sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We also regret the inconvenience you caused by the odor. We have shared your concern with our house... read more
Red stain on carpet, sink in bathroom damaged. needed to be upgraded
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Front staff were nice but the place is run down and crazy busy. The checkin area is so small and there were many men just hanging around to the point that it was hard to get by from elevator to desk. The "breakfast" consists of granola bars and not much else and the worst coffee I have ever tasted. No milk for coffee or tea, only sicky sweet coffee creamer is a pump bottle. Will not stay here again.
Business response:
Thank you for writing a review regarding your stay at our hotel. We regret the difficulties you faced during your visit and are sorry to read you did not like our breakfast. We will make a note of your feedback as we plan any changes to our breakfast offerings. On a positive note, we are glad you liked our courteous service. We hope you will come back to stay with us another time and also hope our breakfast selections are more to your liking. Sincerely, Hotel Management
No thank you. It was dirty. Mold in the shower. Pure hot water in the kitchen sink no cold water. Cooking fan (exhaust) went straight to your face not outside. Even with the window open as suggested, it didn’t help.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had due to the exhaust fan. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.