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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I go to this Motel a lot I write a review every time if this hotel wasn’t 5 mins away from my job I wouldn’t go. I always run into some issue. Last time it was a ripped up wash cloth now I found a dirty wash cloth and it was the only wash cloth available. There was no Television service available for the entire weekend and to accommodate your inconvenience they will only take $5 off parking which is a $10 full price parking. Parking should of been free.
Business response:
Thank you for choosing to stay with us once again. We are sorry for the issues you encountered and regret the inconvenience caused. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We understand your frustrations and would welcome the opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I wasn’t expecting a luxury hotel. This hotel was 3 stars until we went into our room and there was what appeared to be pubic hair shavings in the tub. We notified the front desk woman who said “it’s just chipped”. We requested a new room but they did not accommodate us. I will never stay at an Extended Stay again!
Business response:
Isia, thank you for your review. We are sorry for the issues in your suite and regret we were unable to resolve it to your satisfaction. We will share your feedback with our housekeeping team so that they are more diligent going forward. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
If your looking for a shelter/Motel combo then this is the place for you. This Motel use to be just a motel but now they are also catering as a shelter. They do have a full kitchen in all the rooms so that kind of make since. My television didn’t work at all and I was told there is nothing that can be done. Internet was very spotty so there’s goes me just staring at the walls. I use to like this place not anymore it’s my Last choice as of today.
Business response:
Kev, thank you for choosing to stay with us again. We were sorry to read that we did not live up to your expectations, and we apologize for the issues you encountered in your suite. We will share your comments with our department heads so that we can take corrective actions. We value you as our guest and regret the inconvenience caused. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Don waste your money Stayed 10 misirable days desk people don’t have a clue what’s going on Never again
Business response:
Darrell, thank you for your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services. We have shared your concerns with our team, and we will address the concerns you outlined. We hope you will give us another opportunity to serve you again. Sincerely, Hotel Management
Nothing to write home about They used packing tape to hang a smoke detector. Found a few long hairs in my towels, the elevator needs maintenance bc the doors open painfully slow and it's not a soft stop at your floor. The elevator almost seems like it's struggling to work. The rooms are basic and plain and need an update or a fresh coat of paint. The 10.00 parking charge is disturbing since they have a private lot and not a valet or typical nyc street parking with a tag. I would like to speak up close and very personal to th... read more
Business response:
We apologize for the cleanliness and maintenance problems you encountered during your visit. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We have shared your concerns with the appropriate teams so that they can take corrective measures. Thank you for alerting us with your observation about the smoke detector. We take safety precautions such as this very seriously and will have our property engineer inspect the room and correct this immediately. We are sorry for the inconvenien... read more
they finally gave me a room at 11pm
Business response:
Thank you for choosing our hotel. We apologize for the challenges you experienced during check-in and regret the inconvenience caused due to delays. We will review with the front desk team to see what went wrong in your instance. Thank you again for being our guest. Please come back and see us. Sincerely, Hotel Management
I was very disappointed with my stay. This was the first timeI used this hotel. I was given two rooms one which had not been cleaned and another which was occupied.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the disappointing stay you had and regret the service issue you encountered. We have shared your comments with the housekeeping and front desk team to be more diligent going forward so we can avoid this from happening again. Please reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
The nastiest hotel I have ever stepped in. When I checked in it took 4 rooms before one would be clice clean. The bathrooms were nasty. Funky smells as I walked through the door. The person at the desk was so very young unable to professionally express him self. Couldn't get a bottle of water as the vending machine was empty. Scroll through tge pics of the tubs. The windows so dirty I could not see the sun.
Business response:
Robert, thank you for staying at our hotel. We are sorry for the disappointing visit you had and apologize for the cleanliness issues you encountered in your suite. We understand your frustration and have shared your comments with the housekeeping team to make sure this is not repeated in the future. We value all your feedback and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.