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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A guy was in the outside of my room 233 for about a few mins trying to turn the doorknob at 4:45 in the morning. I contacted the front desk and a young staff member said the guy was drinkn wondering the hotel for a few hours. He then told me the guy mistaken his room for another room. My issue is I couldn’t sleep properly after that.
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. We regret the inconvenience it caused. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
1st off, I wasn't aware that I had to pay parking. They with nothing on the website that stated that I had to pay parking. Be overall condition of the Room was OK. But I will never go back to add because the front service was atrocious.
Business response:
Patrick, thank you for your review. We are sorry our parking fee came as a surprise to you. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated with you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future. Sincerely, Hotel Management
Heating filter is full of smoke
Business response:
Jin, thank you for taking the time to evaluate our hotel. Please accept our apologies for the maintenance issue you experienced in your room and the inconvenience this caused you. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. It would be a pleasure to welcome you back to our hotel. Sincerely, Hotel Management
It was a dirty room they need new house keeping and to clean it right
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay at our hotel. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. We are sorry for your experience and hope you allow us the opportunity to provide you with a better stay the next time you are in our area. Sincerely, Hotel Management
bad management bad customer service bad experience
Business response:
Thank you for staying at our hotel. We are very sorry for not meeting your expectations and for the unsatisfactory service you experienced. We will share this with our team to enhance our service. We hope you will allow us to host you again and deliver a better visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay.
All seems standard for an ESA except check in time seemed to take 4 times as long as usual even though I prepaid online.
Business response:
Thank you for your review. We apologize for the wait time you experienced upon check-in. Your feedback has been discussed with our front desk team to ensure we are consistent with our service delivery. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I don’t have nothing to say, everything was really regular
Business response:
Jose, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.