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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won’t stay again! The room smelled like smoke. It was fairly clean but the carpet was filthy.
Business response:
Patricia, thank you for posting a review of your stay. We apologize for the cleanliness issue you encountered and the smoke smell you experienced in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We would like to regain your trust and hope you will give us th... read more
No food or drink in the one vending machine they have. If you don't have a car, you are stuck with nothing to eat or drink. The towels were dirty and the carpeting in the room looks disgusting. The van to the airport is supposed to start at 5 am. No likely. It starts whenever the driver decides to show up to work. We left 15 minutes late.
Business response:
Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your review and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated. Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. Sincerely, Hotel... read more
Staff was very nice checking in. When we first got in the room trash was still in the room from prior guest and under the bed toys and other things were found.
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity to redee... read more
The room stunk. Smelt like someone was smoking in there. The window was left wide open and ac was on full blast so it was freezing and creepy to be in. Breakfast was a cheap ceral bar. For the money it was worth it at all.
Business response:
Thank you for the feedback. We are sorry for the odor in your room. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We also regret our breakfast offerings were not appealing to you and will share it with our Brand leaders for future implementation. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
Room keys didn't work. Went to front desk 3 times. When we got into the room it hadn't been cleaned. They changed our room, and it was much better.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Room smelled like weed. Im always getting dirty rooms and the from desk dont know which room clean. At times im always walking back to tell them the room they gave me os not clean. Or they issuing me a handicapped room and im not dissabled. This horrible service from the hotel and i have spent alot of money staying here every month
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.