This profile has been claimed by the business owner or representative.
Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels. com have to return my money You don't understand. I naver said i want to get a refund extended Stay America. I wnat to get a refund from Hotels. com. I don't want refund from extended Stay America. I don't want to pay twice for same night. You have to return my money
Business response:
We are sorry to read the billing issue you had and regret your stay at our hotel was not a pleasant one. We invite you to visit us again in the future so that we can provide you with a better experience. Sincerely, Hotel Management
Not good, very bad experience. Breakfast was not good, no airport trasfer was provided..
Business response:
Thank you for posting a review of your recent stay. We apologize for not living up to your expectations and that our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We also apologize for the inconvenience you had with our shuttle service. We have shared your review with our shuttle drivers so that they are more diligent going forward. Please stay with us again as we would love to provide you with a bette... read more
I searched for a hotel close to JFK and Extended Stay America came up. In fact it stated that there was a free airport shuttle. However, when I got to JFK I couldn't find any shuttle and the folks at the information desk didn't even seem to know the hotel. I had to find another hotel as my flight was very early the next morning. I had booked Extended Stay on September 28th. and arrived at JFK on the same day. I noticed the room charge appear on my credit card account so I sent a message explaining why I couldn't show up for ... read more
This was a last minute booking. I’ve stayed at other extended stays and liked that it was smoke free. Well, upon checking in I was put in a used room. Meaning the room was not cleaned from its prior guests, beds were clearly slept in, towels were on bathroom floor and trash was all over. The front desk apologized then sent us to a new room that reeked of cigarettes. By now it was after midnight and I had been at the hospital caring for my relative and needed rest. I walked in and the room smelled funky. I then went to take a... read more
Business response:
Dear FrannieRico18, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Room has a horrible oder Tv is broken When i complained was told nothing can be done..
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the issues you experienced in your room, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deser... read more
Internet was aweful. TV did not work. Maintenance guy was God Aweful. Lastly, coffee/tea/snack bar does not constitute breakfast.
Business response:
Thank you for the review of your stay. We apologize for the maintenance issues you encountered in your room and regret that this was not handled correctly by our staff. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We are also sorry you were not happy with the breakfast choices. Your comments about the specifics will be shared with our Brand Leaders to assist them when determining new breakfast selections for future implementation. We value your feedback and hope you will retu... read more
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.