Extended Stay America - New York City - LaGuardia Airport

Business response:

Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk team about a reservation. Your comments have been shared with our front office manager. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. We hope to have a second chance to serve you better. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback concerning the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Also, your feedback for the service issue is shared with the entire team to be more diligent going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management 

Business response:

Trevis, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for taking the time to share your concerns. We were disheartened to read that our staff was not responsive to your needs. We sincerely apologize and assure you immediate corrective action will be taken. Many of our associates have been here for several years and we consistently receive high marks for our guest service. We hope you will give us another opportunity to make a better impression. Sincerely, Hotel Management