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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place should be in $$ range. This hotel is good for a one night layover and that's it. Where do I begin???? Checked in close to 6pm and had to call out several times for someone to come to the front desk. When she did show up, we were given an unclean room and what's shocking is, she was in shock....When we did get to the other room, there was a gentleman in there checking and writing down something. The stairs were dirty and so was the hallway. Our room had a lingering unpleasant odor and the beds were a bit smaller th... read more
Business response:
Thank you for staying with us. We are sorry for the odor and service issues you experienced during your stay. Your concerns will be shared with the appropriate individuals for a better experience in the future. However, we regret our breakfast offerings were not of your liking and will share your comments with our brand leaders for future implementations. We hope for an opportunity to make this up to you in the future Sincerely, Hotel Management
Fair Very disappointed no coffee maker in room. Had to go down in pjs at 6am for a cup of coffee. I have never been in a room with no coffee maker
Business response:
We apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This hotel smells!!! Don’t expect an employee to greet you... the hotel smells my room was on the 4th floor I could hear every car truck motorcycle omg. I had booger’s on my wall next to my bed. This would be my first and my last time at a extended stay America. Don’t expect anything good here not even a simple hello have a good day from the employees. My wall outlets have not covers on the socket this is by far the worst hotel ever.
Business response:
Dwayne, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel M... read more
The first room I got the fridge did not work then they moved me to the room next door to that and it smelled like smoke and there was hair in the tub which indicated to me that it had not been cleaned also the hallway reeked of marijuana. Once my husband and daughter got in it was worst as my daughter has really bad allergies that’s when we decided to maybe moved to a different hotel but at midnight that was a little difficult. Finally they moved us to a room on the first floor which was better because it was bigger and it h... read more
Business response:
Jacqueline, thank you for staying with us and letting us know of the smoke and marijuana issues you encountered and the inconvenience you and your family faced. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We are sorry for not providing a clean, fresh atmosphere. We value your feedback and hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Free breakfast included meant coffee and granola bars.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our brand leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Nothing unique, staff is friendly but they don’t deliver the promise.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Stayed for a night, as it was closer to the airport. I do not at all recommend it to anyone as I got bitten by spider during the night.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Sewer problem made our stay stink Horrible stay
Business response:
Karina, thank you for your review. We apologize for the maintenance issue in your room, which made your stay unpleasant. Please be assured that we have discussed your feedback with the appropriate team to inspect and fix the problem you mentioned. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.