Extended Stay America - New York City - LaGuardia Airport

Business response:

Thank you for being our guest. We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management 

Business response:

Although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our housekeeping policy. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Robert, we are terribly sorry for our shortcomings at the front desk during your stay with us. We have discussed your comments with our team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management 

Business response:

Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion... read more

Business response:

Thank you for alerting us about the poor internet connectivity during your stay, and we apologize for your inconvenience. The issues have been resolved and we have made changes to improve our connectivity for our guests. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely, Hotel Management 

Business response:

Dear Guest, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management