Extended Stay America - New York City - LaGuardia Airport

Business response:

ASHWIN, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay.We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service our hotel immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We are committed to ... read more

Business response:

Mike, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Andrea, we truly apologize that our staff was rude to you. As you may have noticed from previous reviews, this is not normal for our hotel. We provide thorough training for all associates, and we will redouble our efforts. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management