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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Extended Stay America Hotel New York City - LaGuardia Airport is located at 1830 Whitestone Expy, Whitestone, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great receptionist, hotel wasn’t in good condition especially the bathroom. The hotel is a bit far from everything, the only reason i got it was because it’s near to the reason i was in NY. No harm to stay there if you couldn’t find better
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Disappointed Nice staff, but beyond that not too pleased. One of the stove burners were not working and I asked to have it fixed twice with nothing being done or an explanation of why. My room was supposed to be cleaned up on Tuesday per their policy, was never done and they had no intentions on cleaning the room until I checked out a week later. To their defense, they did clean it the next day when I requested it to be done. Old mattresses in the stairwell.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can Sincerely, Hotel Management
Good stay... Overall, very good experience at check-in and after. There was a very bad smell in the possibly coming from the sewrege upon our return around midnight. Mentioned it to the staff during checkout and the manager, Amanda, was extremely sorry and kind enough to give us a free night certificate for next booking.
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. It’s a pleasure knowing you had an overall pleasant experience and loved our hospitality. We look forward to welcoming you back soon. Sincerely, Hotel Management
Nice hotel with fridge and stove Upon arrival Carlos checked us in he is very friendly and polite as well as Kirsten and Anna .Being partially disabled they helped us with our luggage and anything else . Free parking handicapped spots and nice sized rooms are great the one thing i would definitly change would be the PILLOWS & SHEETS They need serious upgrading otherwise nice hotel and staff
Business response:
Thanks for choosing Extended Stay America and for the feedback. We are delighted to read you were impressed with your well-equipped room and that you received an excellent service offered by our staff. Your compliments have been shared with the entire team, especially with Carlos, Kirsten, and Anna for exceeding your expectations. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Nice, clean, affordable
Business response:
Carol, thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked our clean property and that you were impressed with the great value we offer. It was a pleasure having you as our guest, and we would love to welcome you back soon. Sincerely, Hotel Management
Nice hotel The hotel was very clean and the staff was very nice. They gave me some menus to find a place to eat for dinner and we found a great Italian restaurant called Gino's that was only 4 minutes from the hotel. Grab and go breakfast with coffee. It was a perfect place to stay for what we needed.
Business response:
Kim, thank you for being our guest. It is a pleasure knowing you liked our convenient location close to your needs and that you received an excellent service offered by our staff. All of us at Extended Stay America would love to host you again when in the area. Sincerely, Hotel Management
Business response:
Pedro, many thanks for posting your gracious rating about the Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Very good Very good
Business response:
Hugh, thanks for being our guest at Extended Stay America and for the wonderful feedback. We are thrilled to read we met all of your expectations and that you had a fantastic stay. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Lack of linen Upon arrival there were no washcloths in the room. We ask everyday at front desk and was told they didn’t have any. I requested that they look in vacant rooms as I needed to shower. The staff at front desk laughed and stated they were running low on washcloths. Other than that it was a nice facility.
Business response:
Nellie, thanks for staying with us. We are happy to know you liked some of the facilities we offer and that you had an overall pleasant stay. However, we are sorry for the service issue you experienced and regret the inconvenience caused. Your concerns have been discussed with the team, and we are reviewing our procedures so this does not happen again. We appreciate your comments and hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 4.3 star rating with 1,684 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.