This profile has been claimed by the business owner or representative.
Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches in my room , I was scared they were gonna be in the bed , I didn’t sleep well because I was making sure none was crawling on me.
Business response:
Gercole, thank you for your review. We apologize for the uninvited visitor you had in your room and regret the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to make sure procedures are being followed to prevent future infestation. We value your feedback and hope to have the opportunity to regain your trust in us. Sincerely, Hotel Management
Close to hospital and college Negative: 2 Non smoking rooms smelled like smoke (had to change rooms bc the 1st room smelled extremely smoky.) Mattress was uncomfortable (harder-type). Sheets were old and worn out with some holes and stains. Strands of long hair were left on one of the pillows. Overall these findings were very disappointing and made me question the cleanliness of this hotel. Positive: Staff was very polite, professional and apologetic. They mentioned that they're having issues with smoking in non-smoking room... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not a good place The room was dirty, hair on bed. Clerk at front dest refunded our money and let us cancel booking,
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Not Satisfied the hotel was horrible, the staff to the room. Coffee was horrible and ran out 2 days in arow
Business response:
Salvatore, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams tin an effort to improve our service as well as facilities. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
A bit dated Hotel needs an update. Carpets are worn room is dated
Business response:
We sincerely apologize for not meeting your expectations in regard to the condition of our property. We have made a note of your concerns as we plan any upgrades going ahead. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Look for somewhere else to stay They gave us the wrong room at the beginning. Turned out there was already someone in it. Okay, honest mistake. Only real problem was location of air conditioner. Two feet from the bed, under a window. Had we run it, the curtains would have blown over us all night. So we didn't run it, and it was hot.
Business response:
Steve, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
Not Happy I booked the room and arrived after hours. Nobody was at the front desk to let me in. I was at the door for 20 minutes, using the Lobby phone and my cell phone to contact the front desk. I left in 10 minutes later someone was there to let me in and said I will not be refunded my money. What type of customer service is this!!
Business response:
David, we sincerely apologize for the inconvenience you had while here. We have shared your concerns with our Front Desk staff so that such an incident doesn't happen again. We hope you will give us another chance so that we can provide you with a much better hospitality. Sincerely, Hotel Management
Turn Around Walked in, waiting 10 mins to be greated. Walked into room, didn't even put our bags down and walked out. Smelled like cigarettes throughout the hotel, trash on floor and even old food in the refrigerator. Got my refund within 48 hours. To top it off there is no handicapped entrance, you have to pull open the main doors, one hand full of luggage and other with my cane. Smoke detector in room was hidden in the dresser in pieces and the front desk had broken windows and smoke detectors behind the front desk. Front ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Close to shopping and I-95 was just ok hotel, for the price i expected more, AC never really cooled the room and breakfast was lame
Business response:
Thank you for your visit. Although you liked our convenient location, we would like to offer our sincere apologies for not living up to your expectations. We will be sure to share your concerns with our maintenance and breakfast teams in an effort to improve our performance. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.