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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff friendly, accommodations not great. Recently stayed here with my family, including 3 young kids. You just need to know what you're signing up for. We've stayed at a few extended stays that were fine, but this particular one did not meet standards. Room was dirty- had a stain on one of the pillowcases, towel in the bathroom had visible black shoe outline and the tub was visibly dirty with black marks and mold(could not give my kids a bath in it). Staff was friendly during check in and answered questions. States that bre... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We deeply regret the challenges you faced during your stay, especially with cleanliness and the overall environment, as we understand how important a comfortable and safe space is, particularly for families with young children. While we are glad our team was welcoming, we apologize that the accommodations and amenities did not meet your expectations. Your feedback has been shared with our team to address the concerns and improve our services for future guests. We are... read more
Smelled like smoke
Business response:
Dear Kevin, We sincerely apologize for the disruption caused during your stay. While we strive to maintain a smoke-free environment for our guests, it seems we fell short in this instance. We are taking your feedback seriously and will address the issue to ensure our accommodations are more comfortable for everyone. Your experience is important to us, and we are committed to improving our services. We hope you will give us another opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
The property is in terrible shape, and if it weren’t for the location, it would not have much occupancy. The bathroom is dated and not maintained, and the ventilation system makes it so that you can smell what everyone else is cooking.
Business response:
Dear Rohit, Thank you for sharing your experience. We understand the importance of comfort and convenience during your stay. Your feedback regarding the bathroom and ventilation system is appreciated, and we will address these areas as part of ongoing improvements to enhance the guest experience. We're glad that the location was a highlight, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Management
Staff is very good. Property is very old and run down - not the staffs fault. Needs a major overhaul.
Business response:
Dear Raymond, Thank you for staying with us and sharing your feedback. We are pleased that our staff made a positive impression on you. We value your comments about the property and are actively working on updates to ensure a more comfortable experience for our guests. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
Well to start, there was a dirty diaper trapped in a tree branch right outside our window, in plain view while shade was open. We needed a quick, dog friendly place for one night. We didn't need an extended stay, but this was very convenient for our route. On the outside, it was clean. On the inside, it is run down and old. Nothing is updated in the room. No usb. Not that we'd ever use it to make a call, but the phone rang. Staff called us to ask if we settled in. But we picked up receiver and the phone kept ringing. Couldn'... read more
Business response:
Dear Keith, Thank you, Keith, for sharing your detailed feedback. We sincerely apologize for the inconvenience you encountered during your stay. The presence of the dirty diaper and the issues with room amenities, noise, and the overall atmosphere were far from the experience we aim to provide. While we are glad you found our front desk staff accommodating, we regret that other aspects of your stay fell short. Your comments about the condition of the property, noise levels, and overall comfort have been noted and shared with... read more
My shower flooded the bathroom, and there was construction going on in the room next door, when I complained I was told I was not allowed to stay at the property anymore. I did not act rude or angry I just asked to have the one night refunded as I was unable to shower and woken up early by banging in the room next door during construction.
Business response:
Dear Chris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Horrible hotel. Don’t ever book there
Business response:
Dear Hani, Thank you for staying with us and sharing your feedback. We are very sorry we did not deliver the exceptional stay you deserved. This is certainly not the experience we aim to provide, and we apologize for the discomfort you encountered. Your comments are valuable to us, and we will use them to ensure improvements moving forward. We hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.