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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor cleanliness
Business response:
Dear Ajay, Thank you for your feedback. We are genuinely sorry to hear about your experience regarding cleanliness. Maintaining high standards in our accommodations is a priority, and it’s disappointing to know we fell short during your stay. Your comments will be addressed with our housekeeping team to ensure we improve our practices and provide a more comfortable environment for all guests. We appreciate your input and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
the air conditioner had mold in it, bathroom was very unclean, a lot of scum in the shower and sink area. no shower curtain, shower rod was hung up by duct tape. also was told they’d switch me to a new room because of how unsanitary it was and they rent that room out instead. then told me they would clean the room the next day and never did. staff was actually nice but couldn’t follow through
Business response:
Dear Deion, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues with the room's cleanliness and maintenance. This situation is far from the standards we aim to provide, and we will address these matters with our team. While it's good to hear the staff was helpful, we regret that the follow-up did not meet expectations. Your feedback will help us improve.Sincerely,Hotel Management
Filthy
Business response:
Dear Kim, Thank you for sharing your concerns. We are deeply sorry to learn that your experience did not meet your expectations. Cleanliness is a top priority for us, and we regret that we fell short in this instance. Please be assured that your feedback will be reviewed closely to address and rectify the issues you encountered. We strive to provide a clean and comfortable environment for all our guests, and we appreciate your input as it helps us improve. We hope you might consider staying with us again and allowing us the ... read more
I was on a road trip with two families..pre booked this property, checkin time was 4pm. I was there at 5pm only one room was available.. other two rooms were given around 7:30pm.. poor maintenance - took three rooms each room had diff problems like no lock in bathroom, broken bathroom door..
Business response:
Dear Divakar, Thank you for your feedback. We apologize for the inconvenience you experienced with your room assignments and maintenance issues. We understand how frustrating it can be to wait for rooms and encounter problems like broken doors and locks. Your feedback is important, and we will address these issues with our team to ensure better preparation and maintenance in the future. We appreciate your patience and hope you’ll consider staying with us again. Sincerely,Hotel Management
the property need allot of upgrades
Business response:
Dear Kishonna, Thank you for your feedback. We appreciate your comments regarding the need for updates to the property. Our goal is to provide a comfortable and enjoyable environment for all our guests, and we are actively working on improvements. Your input is valuable in helping us identify areas for enhancement. We hope to welcome you back in the future for a more positive experience.Sincerely,Hotel Management.
The photos do not show the current conditions of the place, the carpet is dirty and there was a strange smell of cigarettes and pet odor, the bathroom is in very bad condition and dirty, I would not return to this place nor recommend it.
Business response:
Dear Elvira, Thank you for sharing your feedback. We are sorry to hear that the state of the facilities did not meet your expectations. It’s concerning that the cleanliness and condition of your room were not up to standard, and we sincerely apologize for the discomfort this caused. Your comments are being reviewed to address these issues promptly. We value your input as it helps us enhance our guest experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.