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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways were dirty. Children I guess that are living there were screaming and running back and forth for hours in the hallway and I could not sleep. No one did anything when I complained.
Business response:
Dear Normary, Thank you for sharing your experience. We sincerely apologize for the disruptions you faced during your stay. The cleanliness of our common areas and the comfort of our guests are top priorities, and we regret that we fell short during your visit. We are addressing your feedback with our team to ensure that such disturbances are managed promptly in the future. Your experience is important to us, and we hope you will consider staying with us again, giving us the opportunity to provide a more peaceful and comfort... read more
My hotel room was the worst room I have ever stayed in. Upon entering it’s seemed okay. Dated, but manageable. With a closer look I realized how Filthy it was and falling apart. Had it not been late in the day after a long long drive I would have walked out plus it was pre-paid non-refundable. I took photos and will be reaching out to their corporate leadership and Expedia to let them know.
Business response:
Dear Darren, Thank you for sharing your experience. We sincerely apologize for the condition of your room, and we understand how frustrating it must have been after a long day of travel. It is disappointing to learn that the cleanliness and overall state of the room did not meet your expectations. We appreciate you bringing this to our attention and will address your concerns with our team to ensure improvements are made. We hope you will consider giving us another opportunity in the future to provide the high-quality experi... read more
Property was as dirty as I’ve ever seen. Grab and go breakfast did not exist. Room had mold in the bathroom carpeting was so dirty could not walk on it without getting my feet filthy. I will never book this hotel ever again. Skunks all over the outside of the. Building. Could not use A/C without it sucking in skunk air from outside. Paid 93.00 a night for 4. Nights it wasn’t worth 50.00 not 373.00 that I paid.
Business response:
Dear Wallace, Thank you for choosing our hotel and for taking the time to provide feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean, fresh, and comfortable environment is our top priority, and we regret that we fell short. We are also sorry for the absence of the complimentary grab-and-go breakfast. Your feedback is important, and we will address these concerns with our team to improve our services. We hope you will consider giving us another opportunity to provid... read more
Old and outdated. Looks okay outside but inside is run down. Weird smells in the hallway. Floor of shower tub looks dirty. Leaky shower faucet. Weird smell in the room. Noisy as heck. No breakfast. Do not advertise breakfast when there is none.
Business response:
Dear ZAYIBETH, Your recent stay means a lot to us, and we are genuinely sorry for any aspects of your experience that did not meet our high standards. Ensuring your comfort and satisfaction is our top priority. We understand how frustrating it can be to encounter maintenance issues and disruptions, and we apologize for the inconvenience. While we recognize that some areas of our property may need attention, we’re actively working to make improvements. Your feedback is valuable in helping us elevate the experience, and we hop... read more
The room is spacious, but when you enter there is a persistent smell of humidity, I had to turn off the refrigerator because it was ringing all the time, the air conditioning is also very noisy and wakes you up at night, the bathroom is super old, the tub is stained, they only leave one soap and one sachet of shampoo, the towels were stained. The breakfast they offer is not a breakfast, it is a coffee station with a basket of pastries, there is little privacy, you can hear everything that the people who pass by the corridor ... read more
Business response:
Dear Nestor,We sincerely apologize for the numerous issues that have impacted your stay. We regret the frustration this caused. We will address all your concerns with our team and ensure our hotel meets the highest standards our guests deserve. We would also like to inform you that since we are an extended-stay property, we offer housekeeping services on a weekly basis; however, these services are always available upon request for an additional fee. Fresh linens and towels, along with any toiletries, are available at the fro... read more
Under the mattress for very disgusting. Looked like it hadn’t been changed ever. The shower rod was falling off the wall. The shower head itself was loose.
Business response:
Dear Keith,Thank you for taking the time to review your stay with us. We are deeply sorry for the cleanliness and maintenance issues in your room. Please know that your well-being and comfort are paramount, and we regret any inconvenience and discomfort. We will address this with our housekeeping to ensure our rooms are cleaned and inspected before allocating to guests. We appreciate you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return vis... read more
The bathroom was poorly cleaned and only had towels the entire stay. After i spoke with the manager who said they would bring us some , she didn’t . Then the overnight desk attendant was sleep and unavailable until he finally answered the phone and came out . I told him we needed rags and he gave me a bag of more towels. I’m not one to complain but read this before booking .
Business response:
Dear Tanaya, Thank you for providing your feedback regarding your stay. We are genuinely sorry for the cleanliness issues you encountered and the lack of timely assistance from our staff. Your experience does not reflect our standards, and we will address these concerns with our team to ensure improvements are made. We value your business and hope you will revisit it on your next visit to the area so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.