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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bullet in floor, roaches and blood in bathroom
Business response:
Dear Guest, We sincerely apologize for the concerning condition you encountered during your stay. The issues you described are far from the standards we aim to uphold, and we deeply regret the discomfort this caused. While we do conduct regular pest control treatments and routine inspections, we regret falling short in this instance. Please rest assured we will take appropriate steps to prevent anything like these lapses from happening again. Your feedback is taken very seriously, and we are committed to ensuring a cleaner, ... read more
My room was in desperate need of repairs. The curtain on one side was broken. The cover for tge ceiling light in the kitchen area was about to fall off. There was a stain on my sheet. I did not sleep on the bed because it did not look clean. I will never stay at this hotel again.
Business response:
Dear Yolanda,Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations and sincerely apologize for the issues you encountered. Your comments about the room’s condition and cleanliness are concerning, and we are addressing them with our team to ensure such oversights are not repeated. Providing a comfortable and well-maintained environment is our priority, and we are sorry for falling short during your stay. We value your input as it helps us improve, and we hope you might reconsider... read more
Don’t expect the usual quality from Extended Stay When we checked in we were immediately overwhelmed by the smell of cigarette smoke in the room, you could literally smell it from the hallway, it was disgusting. I walked over to open the window and there was a huge pile of ashes on the windowsill. How did the cleaners not catch this?? One of the points in the 10 point inspection is “windows” so clearly they skipped that point. We asked for another room and had to wait 40 minutes with the kids crying and wanting to lay down, ... read more
Business response:
Dear Nicole,We genuinely regret the issues you faced during your stay; it’s important for us to provide a comfortable environment, and we are sorry that we fell short. Your feedback regarding the cleanliness and maintenance of your room and the delay in addressing your concerns is invaluable and will be addressed with our team to ensure that this does not happen again in the future. We appreciate your patience during the room change and understand how this must have been especially frustrating with your children. Please be a... read more
Smells disgusting, everything is grimy.
Business response:
Dear Daniel, We sincerely apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment, and we regret that we fell short in your case. Your feedback is important to us, and we will address your concerns with our team to prevent similar situations in the future. Thank you for bringing this to our attention, and we genuinely hope you will give us another opportunity to provide you with a better experience.Sincerely,Hotel Management
Terrible very dirty and hair was on the bed
Business response:
Dear Warren,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This falls far short of our standards, and we deeply regret the inconvenience caused. Your comments have been shared with our housekeeping team to ensure such concerns are promptly addressed. We appreciate your input and hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.