Extended Stay America - Newport News - Yorktown

Business response:

Dear Guest, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping team to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your valuable feedback. We would like to extend our sincere apologies for the unsatisfactory experience you encountered. Please be assured that we take these matters very seriously. We will collaborate closely with our pest control provider and housekeeping department to ensure that similar issues are addressed and prevented in the future. Our commitment is to provide a clean and comfortable environment for all our guests, and we look forward to the opportunity to serve you better during your next v... read more

Business response:

Dear Guest, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management 

Business response:

Dear Joon, Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced. We take cleanliness and guest satisfaction very seriously, and it’s concerning to hear about the condition of your room upon arrival. Please know that this is not typical of our standards, and we will address this issue with our housekeeping and pest control team immediately. Our goal is to ensure all our guests have a positive experience, and we truly understand your frustration. Considering this a rare incident, we ho... read more

Business response:

Dear Dean, Thank you for sharing your feedback regarding your recent stay with us. We regret that we were unable to provide you with a peaceful, clean environment and well-maintained accommodations. We understand the frustration caused by the absence of a phone in your room, as well as the overall condition of the accommodations. Please rest assured that we are committed to ensuring that all rooms are thoroughly cleaned and properly maintained. Your comments have been forwarded to our housekeeping and maintenance teams for p... read more

Business response:

Dear Sanmei, Thank you for sharing your feedback. We understand the importance of feeling comfortable and welcomed, and we sincerely apologize for not meeting your expectations. Also, we regret any disappointment you experienced with our breakfast options. Ensuring a positive experience for our guests is our top priority, and your feedback is important to us as we continually seek to improve. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management