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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loved the staff
Business response:
Dear Guest, Loved hearing that our team made such a great impression on you! Creating a welcoming and supportive atmosphere is something we truly care about. Your kind words mean a lot and will be shared with everyone. Thank you for choosing Extended Stay America. We look forward to welcoming you back for another enjoyable stay soon. Sincerely, Hotel Management
Na
Staff was great and accommodating
Business response:
Dear Guest, We’re so glad to hear that our team made a great impression during your stay! It’s wonderful to know their willingness to assist helped make your visit more comfortable. At Extended Stay America, we strive to create a welcoming and supportive environment for every guest. Thank you for sharing your kind feedback, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
I try to stay there as much as I can since the staff is so great .. always friendly and happy to see you at check in
Business response:
Dear Guest, It’s wonderful to hear that our team makes you feel so welcomed each time you visit. Creating a warm, friendly atmosphere is something our staff truly takes pride in, and it means a lot to know their efforts keep you coming back. Thank you for choosing Extended Stay America whenever you’re in the area. We truly appreciate your loyalty and look forward to seeing you again soon. Sincerely, Hotel Management
There staff that's why I keep coming back there's one girl who was there today this morning idk her name but she is very out going and always checking on me ... Yhen there's a girl who wears glasses who sometimes looks like she doesn't want to be there
Because you guys are pet friendly, the room smelled a little bit like pets, the sofa was scratched up, and the elevator was out of service when we first arrived
Business response:
Dear Guest, We thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged guest stays, so the suites will be allergen-free and fresh-smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, there are times we need to place a guest in another suite. Our maintenance tea... read more
Yes
Business response:
Dear Guest, Thank you for taking the time to share your rating. We regret that your experience was not fully satisfactory. Your comments are important to us as we continue working to improve the overall guest experience. Sincerely, Hotel Management
Unfortunately the hotel was a letdown. The rooms are very worn, broken mirror, cracked sink, a non working fridge, and the floors were so dirty in the rooms. There are 3 doors to get into the actual hotel, feels a little prison like. After spending 2 nights there i would guess they are part of some vouch program or something. We wont be staying there again. The one good thing about the hotel was that the staff was nice and friendly.
Business response:
Dear Guest, We appreciate you sharing your thoughts. It is disappointing to learn that the room did not meet expectations, and your comments help highlight areas that need closer attention from our maintenance and housekeeping teams. Your feedback is taken seriously, and we will continue working to improve a more comfortable and welcoming environment. We hope you might consider giving us another opportunity to provide a better visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,714 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.