This profile has been claimed by the business owner or representative.
Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You know it's a great price but I feel like it's went downhill as far as the cleanliness and mainly because of the carpet they have stains all over them like if somebody went up and down the hall with broken trash bag they need to take that out and put some newer carpet or whatever they're going to put there but that makes it look really really bad the insides is pretty nice and it's very good deal the staff was great the only thing is just the cleanliness as far as not the rooms but the hallway and all that
Business response:
Dear Lisa, Thank you for taking the time to share your thoughts. We are pleased to hear that our team contributed positively to your stay and that you found value in your accommodations. We sincerely apologize for the concerns you noticed regarding the hallways and overall upkeep. Your feedback is invaluable as we continue to work on enhancing both cleanliness and presentation throughout the property. We hope you will consider staying with us again so we can provide an even more polished and enjoyable experience in the futur... read more
Seemed to be a lot going on outside at night with people hanging out inside their cars. Didn’t feel 100% safe.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely appreciate your positive remarks and are glad you found aspects of your stay enjoyable. We apologize for the concerns you experienced regarding the activity outside during the evening, and we understand how this may have impacted your sense of security. Please know that we have a dedicated security team in place, and we also work closely with the local police department to ensure the safety and security of our guests and employees. Your observations are taken seri... read more
The staff was new and they were all great. I hope they keep the lot of them. The grassy area in the back is wasted space. Turn that into a dog park and clean up the trash enclosure.
Business response:
Dear Ricky, Thank you for sharing your experience with us at Extended Stay America. We’re thrilled to hear that our staff made a great impression and that their efforts added to a pleasant stay. We also appreciate your suggestions regarding the back lot and trash enclosure. Your feedback will be shared with our team as we continually look for ways to improve the property for all our guests. We hope to welcome you back soon for another enjoyable visit! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,569 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.