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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gd people all the way
Staff was great….rooms were lacking.
Business response:
Dear Guest, We’re pleased to know that interactions with our team made a positive impression during your visit. Guest perspectives like yours are helpful in understanding how different aspects of a stay are experienced. Our goal is to provide a comfortable and welcoming environment, and your comments offer insight into where attention can continue to be focused. We appreciate you sharing your thoughts and hope to have the opportunity to welcome you again for an even more satisfying experience in the future. Sincerely, Hotel ... read more
The room assigned to us was not clean. It had dirty sheets. Smelled like a carton of Cool cigarettes had been smoked in there while the window was closed. However the staff was very apologetic and rushed to find us a new clean room.
Business response:
Dear Jay, We appreciate your patience during an unexpected situation and are glad the team was able to respond quickly to support you. Our goal is always to provide a comfortable and welcoming environment, and quick assistance is an important part of that commitment. Guest feedback like yours is valuable, as it helps us better understand how stays are experienced and how responsiveness makes a difference. We’re encouraged that your visit improved after the adjustment and appreciate you taking the time to recognize the effort... read more
Room was clean. Staff was very courteous.
Business response:
Dear Guest, A tidy room paired with such considerate service always makes for a pleasant stay, and we’re happy that stood out to you. Our team takes pride in creating a comfortable and welcoming environment for every guest. Thank you for choosing Extended Stay America and for sharing your experience with us. We truly appreciate your feedback and look forward to welcoming you back again in the future. Sincerely, Hotel Management
Light bulb blowned out, tv remote control didn’t work, exhaust fan in bathroom don’t work.
Business response:
Dear Guest, We appreciate you sharing these details and understand how multiple in-room maintenance issues affected overall comfort. This experience does not meet the expectations we strive to provide. Our team remains focused on improvements, and your feedback supports closer attention to room readiness and faster resolution moving forward. We would welcome another opportunity to deliver a smoother and more comfortable stay in the future. Sincerely, Hotel Management
Yes
Business response:
Dear Guest, Thank you for your feedback. We are glad we met your expectations during your time at Extended Stay America. We look forward to welcoming you back on your next visit! Sincerely, Hotel Management
Room was clean, staff very helpful and polite
Business response:
Dear Guest, We are glad to hear that you had such a great experience with us! We work hard to provide attentive service and comfy accommodations, so it means a lot that you noticed and appreciated it. Our guests are super important to us, and we couldn’t do what we do without your support. Thanks for helping our amazing team deliver such great service. We look forward to welcoming you back to Extended Stay America soon! Sincerely, Hotel Management
Very clean room smelled great compared to other hotels I’ve personally stayed at will come again
Unfortunately the hotel was a letdown. The rooms are very worn, broken mirror, cracked sink, a non working fridge, and the floors were so dirty in the rooms. There are 3 doors to get into the actual hotel, feels a little prison like. After spending 2 nights there i would guess they are part of some vouch program or something. We wont be staying there again. The one good thing about the hotel was that the staff was nice and friendly.
Business response:
Dear Guest, We appreciate you sharing your thoughts. It is disappointing to learn that the room did not meet expectations, and your comments help highlight areas that need closer attention from our maintenance and housekeeping teams. Your feedback is taken seriously, and we will continue working to improve a more comfortable and welcoming environment. We hope you might consider giving us another opportunity to provide a better visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,683 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.