Extended Stay America - Norco

Business response:

Dear Guest, We’re pleased to know that interactions with our team made a positive impression during your visit. Guest perspectives like yours are helpful in understanding how different aspects of a stay are experienced. Our goal is to provide a comfortable and welcoming environment, and your comments offer insight into where attention can continue to be focused. We appreciate you sharing your thoughts and hope to have the opportunity to welcome you again for an even more satisfying experience in the future. Sincerely, Hotel ... read more

Business response:

Dear Jay, We appreciate your patience during an unexpected situation and are glad the team was able to respond quickly to support you. Our goal is always to provide a comfortable and welcoming environment, and quick assistance is an important part of that commitment. Guest feedback like yours is valuable, as it helps us better understand how stays are experienced and how responsiveness makes a difference. We’re encouraged that your visit improved after the adjustment and appreciate you taking the time to recognize the effort... read more

Business response:

Dear Guest, A tidy room paired with such considerate service always makes for a pleasant stay, and we’re happy that stood out to you. Our team takes pride in creating a comfortable and welcoming environment for every guest. Thank you for choosing Extended Stay America and for sharing your experience with us. We truly appreciate your feedback and look forward to welcoming you back again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing these details and understand how multiple in-room maintenance issues affected overall comfort. This experience does not meet the expectations we strive to provide. Our team remains focused on improvements, and your feedback supports closer attention to room readiness and faster resolution moving forward. We would welcome another opportunity to deliver a smoother and more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are glad we met your expectations during your time at Extended Stay America. We look forward to welcoming you back on your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to hear that you had such a great experience with us! We work hard to provide attentive service and comfy accommodations, so it means a lot that you noticed and appreciated it. Our guests are super important to us, and we couldn’t do what we do without your support. Thanks for helping our amazing team deliver such great service. We look forward to welcoming you back to Extended Stay America soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate you choosing our property and understand your perspective regarding the overall style and simplicity of the accommodations. Our team focuses on providing a welcoming stay, and your feedback helps guide ongoing improvements. We would be pleased to welcome you back to Extended Stay America and hope a future visit offers an even better experience. Sincerely, Hotel Management