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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t get help on my card. I had a hard time reaching someone. I need a refund
Business response:
Dear Jonathan, We’re sorry to hear about the difficulty you experienced and understand how important it is to receive a prompt resolution. Your concerns are taken seriously, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a smoother experience in the future. Sincerely, Hotel Management
My room smelled like urine. The hallway smelled like urine. I was not able to get a room key for three days and only received one of my final day. I had to keep asking for the amenities and they were not just provided. They do not clean your room if you stay less than a week. Have to walk to the back of the building to throw out your trash in their dumpster. I might be able to keep going but I’ll stop here.
Business response:
Dear Brian, Please accept our deepest apologies for the issues you experienced during your recentstaywithus. The concerns you outlined about the unpleasant scent and the key card are not thestandardof accommodations and services we strive to deliver. We understand how frustrating these incidents must have been, and we regret falling short of providing a premium experience. Furthermore, we are sorry for the delay in delivering the amenities to you. Our staff typically does a terrific job responding to our guests’ needs; there... read more
Terrible experience Key card did not work the entire time, TV did not work either, definitely will not stay here again.
Business response:
Dear Guest, We are truly sorry to hear about the hassle you experienced with your room key and television during yourstay. Your comfort and convenience are important tous, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations and also that all our in-room amenities are in perfect condition for our guests. We hope you will revisit and giveusanother chance to provide you with the seamlessstayyou deserve. Sincerely, Hotel Management
This place was terrible, outdated worn out chairs, our one friend left because of bedbugs and stains on sheets. In addition, never got a key card and they had the let us into the building in our room so security and privacy were an issue their key card machine was down
Business response:
Dear Ross, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. We understand how unsettling issues like worn furnishings, cleanliness concerns, and limited access can be, and we truly regret that your visit did not meet expectations. While some challenges were unexpected and technical, we recognize they impacted your overall experience. Please be aware that we are continually working to enhance our facilities and services. We appreciate your feedback and hope you will consider giving... read more
Floors were dirty, our room was not serviced, keys were not working, smelled gross.
Business response:
Dear Oyuki, Thank you for taking the time to share your feedback. We are truly sorry to hear about the cleanliness issues, key access problems, and overall discomfort during your stay. We understand how frustrating this must have been and regret not meeting your expectations. While some challenges were unforeseen, we are actively working to enhance our standards and improve the guest experience. Your comments have been shared with the appropriate teams for immediate attention. We appreciate your honesty and hope you’ll consi... read more
Bad stay Called corporate to let them know of the many issues main one being I never got a room key due to key machine not working. Many of the people there didn’t have keys. Outlet power was not working. Electricity didn’t work (tv). Fire alarm went off around 8:30 woke up my kids scared and crying. We ran out hotel as well as many others and then had to wait to be let into our room one by one.
Business response:
Dear Diego, Thank you for sharing your experience with us. We sincerely apologize for any disruptions and inconvenience you experienced during your stay. Your concerns are being taken seriously, and while certain issues were unexpected, we understand their impact. Our team is committed to improving guest comfort and service reliability. We hope you’ll consider returning, allowing us the chance to provide a better experience. Sincerely, Hotel Management
We didn't get a key to our door. I am still not sure why. The lights would turn on in the middle of the night several times. The floor was sticky. The table looked like someone did drugs on it. The sink was pluged. I would not stay there again.
Business response:
Dear Myron, We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not reflect the standards we strive to maintain, and we understand how frustrating these issues must have been. While some circumstances may have been unforeseen, we take full responsibility and are actively working to improve cleanliness, maintenance, and guest support. Your feedback is invaluable and has been shared with our team for immediate attention. We hope you’ll consider giving us another opportunity in th... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.