This profile has been claimed by the business owner or representative.
Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived the girl at check in was nice but there were no keys to our room, she had to take us to our room and let us in with the master key, the rooms and hallways stank so bad they had spiders in the hallway I'll never stay here again...
Business response:
Dear Vanessa, Thank you for sharing your experience and for your kind note regarding our team member’s assistance during check-in. We sincerely apologize for the challenges you faced and understand how they impacted your overall impression. Your concerns have been shared with our team, and we are taking steps to ensure a more comfortable and welcoming environment for all our guests. We value your feedback, as it helps us improve. We genuinely hope you will consider giving us another opportunity in the future to provide a sta... read more
This hotel Is in terrible conditions and really bad front desk service . Nothing was available not even the key rooms were working . Very bad experience
Business response:
Dear Gloria, Thank you for taking the time to share your experience. We regret that your visit did not reflect the standards we strive to uphold and apologize for the frustration you encountered during your stay. While we appreciate any positive aspects you may have found, we are especially grateful for your honest feedback, which helps guide our efforts to make meaningful improvements. Our team is committed to enhancing both service quality and facility reliability. We hope you’ll consider giving us another opportunity in t... read more
Nunca regresaré a un lugar tan deficiente y sucio como este; no tienen equipo de limpieza, ni proporcionan llaves al inquilino. Si se requieren toallas limpias hay que estar llevando las sucias al front desk para que le den otras, y finalmente, las personas en el front desk son muy groseras con el cliente, y generalmente se esconden en la parte trasera, muy poco permanecen enfrente, el lugar parece estar abandonado. JAMÁS REGRESARÍA A ESTE LUGAR.
Business response:
Dear Adan, Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not meet your expectations, and we regret the frustration it caused. Your concerns have been noted and shared with the appropriate teams to ensure they are addressed promptly. We appreciate your feedback, as it helps us improve. We hope you'll consider giving us another opportunity to provide a better stay in the future. Sincerely, Hotel Management
Chose this hotel because it had an elevator. And its proximity to the job im working. Lars at the front desk was WONDERFUL. Best thing about the place. There were no key cards, they ran out,we had to be escorted up and let into the room by Lars. The motion detector light switch was faulty & the lights kept coming on all night. The beds are lumpy and you can feel the platform frame thru the thin mattress. The upholstry was destroyed on the chairs, ripped and peeling. Fridge was turned off, so it was hot when we put our food i... read more
Business response:
Dear Corla, Thank you for sharing your experience. We are genuinely sorry for the inconvenience you encountered and understand how disappointing it must have been, especially when choosing a location based on its features and convenience to your workplace. While we are glad Lars made a positive impression, we regret that other aspects of your stay did not meet our standards. Your feedback is valuable, and we're actively working to improve both our facilities and service. We hope you'll consider giving us another opportunity ... read more
Prepaid and still no room avail. Manager was not available for a call from a new employee to navigate a difficult situation with systems not working.
Business response:
Dear Nikole, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused when your prepaid reservation was not honored upon arrival. We understand how disappointing and frustrating this must have been, especially when expecting a seamless stay. This situation does not reflect the standard of service we aim to provide. Please be assured that we are addressing the issue with urgency and are committed to enhancing our systems and communication to prevent similar occurrences in the... read more
Poor front desk lady said they had rooms but no keys left and the computer system failed so they could not give out any of those rooms. I prepaid and had to leave without a room.
Business response:
Dear Nikole, Thank you for bringing this to our attention. We sincerely regret the frustration caused by the unavailability of your room despite your prepaid reservation. We understand how upsetting it must have been to face such a situation upon arrival. Technical difficulties and inventory challenges do not meet the standards we strive to uphold. Please be assured that your experience will be carefully reviewed, and efforts will be made to improve and prevent this from happening in the future. We apologize for the inconven... read more
Everything around the property is dirty, homeless people around, inside is filthy, carpets are dirty, only one person is working. I could not even have a key for my room because they ran out. The room was a mess the lights are not working properly the tv only works if the lights are on the floors are sticky like something was spilled but wasn't cleaned the bed needs a replacement u can feel the springs totally a bad experience i do not recommend anyone staying there this hotel should be shut down for renovations
Business response:
Dear Mauricio, Thank you for sharing your feedback. We sincerely regret that your visit did not reflect the quality we strive to offer, and understand how disappointing this must have been. The conditions you described are not acceptable, and we’re addressing the concerns raised to improve both our facilities and the overall guest experience. As an extended-stay property, our goal is to provide a space that feels welcoming and comfortable, where guests can settle in and feel at home. It is regrettable that your stay was not ... read more
Not as advertised. Every aspect of the hotel was dirty (lobby, halls, rooms, everywhere), especially the room. Shower was filthy with hair everywhere, the kitchen sink was stopped up, no hair dryer and there was no bedding for the pull-out sofa. There were zero amenities and not even basic necessities like a pillow or key cards. It was obvious this hotel is used for county housing for local residents. The look and feel is that of skilled nursing facility with younger residents, not a tourist hotel.
Business response:
Dear Kristin, Thank you for taking the time to share your experience. We sincerely apologize for the condition of the accommodations and the inconvenience this caused during your stay. Cleanliness and guest comfort are our top priorities, and what you described does not reflect the standards we strive to maintain. While our property caters to a variety of extended-stay guests, and amenities may differ from those of traditional hotels, our team is always available to assist with any needs. Your feedback is being taken serious... read more
Unsafe, Misleading, and Unfit for Families – Had to Find Another Hotel at Night I booked this hotel for a short stay with my child, and it turned out to be one of the most distressing travel experiences I've ever had. Within minutes of arriving, I knew we couldn’t stay. The hallways reeked of urine and marijuana, which was both nauseating and extremely concerning in a place advertising itself as “family-friendly.” The smell even crept into our room, which made it feel dirty and unsafe from the start. Things only got worse as... read more
Business response:
Dear Taiala, Thank you for taking the time to share your experience. We sincerely regret that your visit did not meet expectations, especially given the importance of feeling secure and at ease when traveling with family. Please accept our apologies for the discomfort and concern you encountered. Your feedback is being taken seriously as we work to improve our environment and services. We hope to welcome you back in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.