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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Are toilet didn’t work one night and no maintenance staff on site nor would they call someone
Business response:
Dear Heather, Thank you for sharing your recent experience with us. We are glad you chose to stay and appreciate your feedback, which helps us continue to improve the service we offer. We are sorry to hear there were aspects of your visit that did not meet expectations, and we understand how important it is for everything to function smoothly throughout your stay. Your comments have been noted and shared with our team to ensure better communication and responsiveness moving forward. We look forward to welcoming you again for... read more
Overbooked and desired room was not available. White old woman’s attitude was terrible at check-in. No hair dryer. Car alarm went off couple of times in 4:30-5:00am.
Business response:
Dear Erika, Thank you for taking the time to share your feedback. We appreciate you bringing these matters to our attention and regret that your experience did not reflect the level of care we aim to provide. We are disappointed to learn that your arrival and overall stay were impacted, and we sincerely apologize for the discomfort and inconvenience this has caused. Your comments have been shared with the appropriate teams for review and improvement. We hope to welcome you again in the future and provide a visit more in line... read more
Where to start ? Roaches in our room. Ok, it happens. Thanks for changing our room. Light turns in the room every 1 hours during the night. Killed the night sleep. Ok, you forgot to tell us how to bypass the motion sensor. Morning grab breakfast. No creamer. Seriously ? Get one of employees to go and get creamer for your guests. This is indication of not caring about your guests. Apologizing for not having muffins in the breakfast area because you are out since a week ago ?? Rooms have small kitchen. No cups no coffee machin... read more
Business response:
Dear Shai, Thank you for taking the time to share your experience. We are grateful for your recognition of the team’s prompt response in addressing your concerns, and we sincerely regret the inconvenience you encountered during your stay. Your observations have been shared with the appropriate teams, as they help guide our ongoing efforts to enhance guest satisfaction. Please accept our apologies for the aspects that did not meet expectations. We are committed to improving and hope to have the opportunity to welcome you back... read more
Checked out after looking at the room. Steel bed, thin mattress, felt like an institution.
Business response:
Dear Janice, Thank you for taking the time to share your experience. We truly appreciate your feedback and are sorry to hear that your stay did not meet your expectations. Please accept our apologies for the discomfort and any concerns regarding the room's condition. Your comments are important to us and have been shared with our team to help guide improvements. We are grateful for the opportunity to host you and hope to welcome you again in the future for a visit that better reflects the standards we aim to provide. Sincere... read more
The hallway smell stinky.
Business response:
Dear Anna Marie, We truly appreciate you taking the time to share your experience. We are sorry to hear that part of your surroundings impacted your comfort. Your feedback is important and helps us maintain a better environment for all guests at Extended Stay America. We hope to welcome you back for a fresher, more enjoyable visit. Sincerely, Hotel Management
Luckily it was only to sleep here but very run down hotel including staff. Strange to have to ask for cooking items or even shampoo! We almost cancelled our reservation after seeing our room. Smelled very strange too. Blinds were broken.
Business response:
Dear Greg, Thank you for sharing your feedback with us. We appreciate you choosing to stay, and we regret that your experience did not meet our expectations. Please accept our apologies for the condition of the accommodations and any inconvenience you encountered. We recognize the importance of a welcoming and well-maintained environment, and your comments have been shared with the appropriate teams for review. Your input is valuable as we strive to enhance the guest experience. We hope you will consider giving us another op... read more
Booked a smoke free room, as soon as we entered room it smelled like an ash tray. Worse booking ever.
Business response:
Dear Guest, Thank you for your feedback. We sincerely regret that your recent stay did not meet expectations, particularly regarding the condition of your room upon arrival. Please accept our apologies for the inconvenience this caused. We appreciate you bringing this to our attention, as it helps us address issues that matter most to our guests. We hope you’ll consider giving us another chance to provide a more comfortable and welcoming experience. Sincerely, Hotel Management
You get what you pay for. Excellent customer service but the hotel smelled. Dirty carpet. If you just need a place to sleep this is it. Not a place to stay and hang out.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly grateful for your kind words regarding the service you received, and we’re sorry to hear that other aspects of your visit fell short. Please know that your observations are being taken seriously as we work to improve the comfort and quality of our accommodations. We hope to welcome you back and provide a more enjoyable stay in the future. Sincerely, Hotel Management
We stay one night , the ceiling lights keeps turning on in the middle of the night . The blinds in the window didn’t close and when we turn on the heater it smells really bad . Both beds very uncomfortable to sleep on.
Business response:
Dear Mayra, Thank you for sharing your feedback. We sincerely appreciate you choosing to stay with us and regret that your visit did not meet expectations. Please accept our apologies for the inconvenience you encountered during your stay. We take your comments seriously, as they help us identify areas for improvement. Our goal is to provide a more seamless and restful experience for all our guests. We hope to welcome you back in the future and deliver the quality and comfort you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.