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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower needs maintenance , room' s furniture a little dusty. Breakfast was more like coffee and cupcakes only.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. We appreciate your observations regarding the shower maintenance, room cleanliness, and breakfast selection. These details are important to us, and we regret that your experience did not fully meet our expectations. Please know we have shared your comments with our maintenance and housekeeping teams so they can address these areas promptly. We have also taken note of breakfast offerings to ensure a more satisfying variety in the future. Your input helps ... read more
I had no water during my stay. Could not take a shower or even brush my teeth
Business response:
Dear Guest,Thank you for sharing your experience. We truly regret the inconvenience you faced during your visit and understand how important access to basic amenities is for a comfortable stay. Please accept our sincere apologies for the disruption this caused. Your comments have been shared with the appropriate teams to ensure this matter is addressed. We hope to have the opportunity to welcome you back and provide the quality experience you rightfully expect.Sincerely,Hotel Management
Do Not Stay Here … Do not stay here! The floors are filthy. The customer service was spotty at best. The cable was out. Downright scary people hanging out in and around the building at all hours.
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We regret that your experience did not reflect the standards we strive to uphold. Your concerns regarding the environment, cleanliness, and service are deeply troubling and have been shared with our leadership team for review. We are committed to making meaningful improvements and genuinely apologize for the discomfort caused. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
We checked in late.
Business response:
Dear Guest,Thank you for sharing your feedback. We appreciate your patience during your late check-in and regret that your experience did not meet expectations. We understand how important a smooth and efficient arrival process is, and we apologize for any inconvenience you may have encountered. Your comments are valuable to us as we continuously work to enhance our services. We would be grateful for the opportunity to welcome you back in the future and provide you with an improved stay.Sincerely,Hotel Management
Sheets were dirty, room was not cleaned, and the room had an odor.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Gross - Rooms I stayed here for a wedding that was local.. First off walking in felt like it was a prison with its 3 doors walking in. Check in was easy but I reserved the hotel for a certain price and now the charges they did was about $40 more than what I reserved it for. Now on to the hotel room, wow gross. The beds weren't even up against the bed, the pillows were on the desk. The blinds were broken we couldn't even shut them and some blinds were completely broken apart. Next 2 of the outlets were out of the wall, the ba... read more
Business response:
Dear Guest, We are truly sorry to hear about your experience and deeply regret the discomfort and frustration it caused during your stay. The condition of the room and the billing issue you described are unacceptable and not reflective of the standards we strive to uphold. We sincerely apologize for the inconvenience and lack of cleanliness you encountered. Your feedback has been shared with both our housekeeping and maintenance teams to ensure immediate corrective action is taken. While limitations can occasionally arise, i... read more
Very poor cleaning The room I stayed in was dirty there was food on top of a cabinet there was sticky stuff on the floor. The shower was dirty to the point that I didn't want to use it. The stove that was in the room was dirty. There was also on the side of the refrigerator on the floor.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the discomfort it caused during your stay. What you described falls far below the standards we strive to maintain, and we understand how disappointing and frustrating this must have been. Your feedback has been shared with our housekeeping team to ensure immediate corrective action is taken. While limitations can sometimes arise, cleanliness should never be compromised. We are committed to improving and truly value your input as it helps us move forward. W... read more
Dirty sheets with pubic hair. Room smelled like fish. All outlets and tv shut off when lights where turned off
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping and maintenance team and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.