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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t go The rooms were dirty. There were bedbugs smelled like piss in the hallways.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations and for any discomfort you experienced. Please know that cleanliness and guest safety are top priorities at our property. In response to your concerns, we conducted a thorough review. The room in question was professionally cleaned and inspected on May 17, 2025, by our team lead prior to your check-in, with no reports of bedbugs or odor issues recorded for the third floor during your stay. That sa... read more
We checked in late night. The next day our stuff was bagged up and we got downgraded to a handicap room that smelled horrible. The staff was unprofessional and a HUGE inconvenience.
Business response:
Dear Guest, Thank you for sharing your experience. We understand how upsetting it must have been to encounter unexpected changes during your stay, especially under inconvenient circumstances. While we regret that your visit was not more comfortable, your feedback is appreciated and will be carefully considered as we continue working to enhance the guest experience. We hope you'll consider giving us another opportunity to provide a more positive and seamless visit in the future. Sincerely, Hotel Management
The Hotel had a foul smell in the hallways and stairwells. It was loud and noisy and Was woken up at 1:30am with music coming from room next door. Staff appeared to be short handed. Do not recommend this hotel.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that your stay did not meet expectations and apologize for the disturbances and the overall environment that impacted your comfort. Your comments are important and will be shared with our team to help guide necessary improvements. We appreciate your honest feedback and hope for the opportunity to welcome you again for a quieter, more pleasant visit in the future. Sincerely, Hotel Management
I had the worst experience yet. They’ve allowed these room to all be pet friendly. I pr payed for room and walked into the room and all I could smell was dog. I then asked for another room, the second as well smelled like dog. I went downstairs to request a clean not smelling room. Receptionist said that she had three more rooms to look at for me that were available. Upon her return she said there was not one that wasn’t bad. I said ok and as soon as I walked in that room also smelled. This time I had no other options but to... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet your expectations, and we understand how disappointing and frustrating this must have been. While certain factors can be difficult to anticipate, we regret the discomfort you experienced and the challenges in resolving it during your visit. Your feedback is important and will be carefully considered as we remain focused on enhancing the guest experience. We sincerely hope you will give us another opportunity to provide a... read more
1 day stay costed me $502.12 I booked at 2:30 am and arrived at hotel 15 min later only to find out to pay extra because of a no early check in policy. So I paid hotels.com $113.23 plus pd extended stay $138.89 due to no early check in. I requested late check out 12:30 they said no problem. When it was time to check out they were knocking on the door calling the room I advised them I thought you guys agreed the late check out and the manager stated after 12pm maid service does not clean rooms so because it was 12:35/12:40 pm... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding regarding your check-in and check-out experience. We understand how important clear communication is, and we appreciate your patience. We always aim to provide a seamless experience for our guests, and your comments will help us improve in this area. We are grateful for your understanding, and we hope to have the opportunity to welcome you again for an enhanced stay. Thank you for choosing to stay with us. Sincer... read more
Graduation stay in Williams AZ **Review for Hotel.com I recently had a disappointing experience with Hotel.com that I feel compelled to share. I booked a hotel room but quickly realized I had selected the wrong date. After canceling just 30 minutes later, I was shocked to find that I would not receive a refund for my booking. This has left me feeling frustrated and dissatisfied with their customer service. Additionally, the hotel I ended up staying at in Williams for $149 was far from what I expected. The room was lacking ba... read more
Business response:
Dear Guest, Thank you for taking the time to leave a review. However, your comments may have been intended for a different property, as our hotel is not located in Arizona and does not match the description provided. We understand how frustrating travel issues can be and encourage you to reach out to the correct property or booking platform to ensure your concerns are addressed appropriately. We hope to host you in the future. Sincerely, Hotel Management
Let the front desk know that myth wasn’t working and it still isn’t fixed.. going on 2days
Business response:
Dear Guest, Thank you for taking the time to review our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. We do hope to have the opportunity to regain your trust and hope you will give us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.