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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You can’t get ahold of hotel staff, there was dirty towels under the sink, hotel was noisy, TV doesn’t work.
Business response:
Dear Ricardo, Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. We never intend to disappoint a guest as we always strive to deliver exceptional service consistently. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed ... read more
Hotel has dogs all over it and smells terrible. We called the hotel the day of our arrival and asked for a rollaway. They said no problem. When we got here they said No rollaways available. We needed one as we had an extra child with us. They ended up bringing an extra mattress to our room to put in the floor! They said it had to stay in the plastic and send sheets and blankets. The hotel smells awful everywhere. Loud dogs barking , no cups available to drink any water. 😬😩 Front desk staff was trying to help but realized t... read more
Business response:
Dear Meridith, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback so we can ensure future guests are not similarly impacted. On behalf of our entire team, please accept our sincere a... read more
Very loud people in all the rooms around me and the carpet in the hallway was messy. You could hear everybody moving in the rooms around me and above me
Business response:
Dear Jonathon, Please accept our apologies for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. We are sorry that we were unaware of these concerns, and we regret not being able to accommodate you in a more suitable suite. Moreover, we apologize for not living up to our commitment to clean, fresh accommodations. We have shared these issues with our team and will ensure we are more diligent in satisfying our guests. We are wholly committed to regaining your trust and confidence, and we hope y... read more
This didn’t feel like a hotel it felt like living in an apartment, people are literally living there, it was very ghetto.
Business response:
Dear Abby, Thank you for staying with us and sharing your experience. Our hotel is an extended stay property, so we do have a guest who tends to stay for a longer period. We regret the impression you have about our hotel, as we want every guest to have an exceptional stay, and we work hard to meet their expectation. We appreciate your feedback as it can help us to consider changes for a more welcoming visit. We wish you all the best for your future travels and hope to see you again.Sincerely,Hotel Management
Gross Stunk like mold, dirty, unkept, and uncomfortable.
Business response:
Dear Guest, Please accept our apologies for the issue with the general cleanliness during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.