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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Miserable nights rest! Beds are horrible. No shampoo or conditioner, soap only. People living in hotel so upper floors you could hear stomping around at 1:00 in the morning. Miserable experience. Never again will we stay in a hotel like this. Only positive, front staff was extremely friendly.
Business response:
Dear Douglas, Thank you for reviewing your recent stay with us. While we are pleased you loved the hospitable service provided by our associates, we apologize for not meeting your expectations regarding the issues you mentioned. The lack of amenities and the noise disturbance from inconsiderate guests is unacceptable and not representative of our standards. We also regret your disappointment with the discomfort of our beds. Please be assured that we have taken note of all the concerns you raised to address them adequately, a... read more
Not great for the price
Business response:
Dear Christopher, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable.Sincerely,Hotel Management
This hotel was absolutely disgusting inside and out. I did not even finish my two night stay there. I left with my children elsewhere for the weekend. It was VERY dirty. I do not even think the towels provided were washed. There were two buses with people living in them in the parking lot. They were blasting music and skateboarding in the parking lot throughout the night and early in the AM. The front desk clerk even asked me what floor I would like since it was a Friday and people were partying. Mind you, we were nowhere ne... read more
Business response:
Dear Fernanda, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. Please give us the opportunity to provide you with the excepti... read more
floors in rooms at this chain are not carpeted and you can here footsteps walking or kids running & jumping. This time at 2;30 AM a stroller (with a bad wheel) was being pushed around in circles. Probably had a child that woke up &^ that is how they needed to put back to sleep, If carpeted would not have heard or probably not loud enough to disturb people beneath.
Business response:
Dear Kenneth, Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Thank you for taking the time to share your experience. We hope to welcome you again for a much better stay.Sincerely,Hotel Management
Unprofessional check in process. Never returning to this hotel.
Business response:
Dear Jacqueline, We're sorry to hear about your check-in experience. Our goal is to provide a seamless and professional check-in process for our guests, and we apologize for any inconvenience you face. Your feedback is important, and we will review our procedures to ensure improvements. If you reconsider staying with us, we'd like the opportunity to make your next visit more positive. Thank you for sharing your concerns.Sincerely,Hotel Management
Unbelievable The most unprofessional, and most rudest customer service I’ve ever seen. So much so that I packed my bags within 20 minutes and left. They thought it was funny. It was obsurd and they all looked childish and only made themselves look bad.
Business response:
Dear Jacqueline, We're sorry to learn about your experience. Providing excellent customer service is our priority, and we apologize if you felt the service fell short during your stay. Your feedback is valuable, and we will address this with our team to ensure a more positive and professional experience for our guests in the future. If you reconsider staying with us, we'd appreciate the opportunity to provide a more pleasant experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.