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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely loud with paper thin walls. Heard every noise in adjacent rooms and street noise.
Business response:
Dear Guest, We appreciate your feedback and apologize for any inconvenience caused by noise from neighboring guests during your stay. Please accept our sincere apologies for this type of disturbance. We take noise concerns seriously and would like to let you know that our front desk is available around the clock for future visits to help make you as comfortable as possible. Your feedback is valuable as we continuously strive to improve our guests' experience. We genuinely appreciate your understanding, and we hope you will c... read more
Uncomfortable & sleepless in Norco A backed up sink in the bathroom & an uncomfortable bed! Plus I could hear, pretty easily the couple next to me lol at 2:30AM which wasn’t great to be woken up by!
Business response:
Dear Matt, Thank you for taking the time to review our hotel. However, we regret not meeting all of your expectations. Please accept our apologies for the noise concerns you experienced from the neighboring room. We are also sorry that you found your mattress to be uncomfortable. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.... read more
办理手续超慢，找不到订单。房间设施简单，没有卫生纸、洗漱用具没有配。
Business response:
Dear BIN, Thank you for choosing us and sharing your experience. We're sorry for any inconvenience you experienced during check-in, and we appreciate your patience. It's valuable for us to know about your stay. While we don't provide daily housekeeping service to preserve guest privacy, we apologize for any initial oversight with toiletries and toilet paper. Your feedback is essential as we continuously strive to enhance our services. If your travels bring you back to the area, we'd be grateful for another opportunity to ser... read more
Ride front desk
Business response:
Dear Yulissa, Thank you for staying with us and sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.