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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t wasted your time and money here. My girlfriend and I checked out shortly after checking in. We did not stay the night. The lobby looked like a prison waiting area. The entrance to the elevator was locked and required permission from the from desk person. The front desk clerk was new and not very knowledgeable. There were numerous men in the backside parking lot drinking beer in their cars and visible from our room window. The kind of people that were staying at this hotel were questionable and the place just had an uns... read more
Business response:
Dear Marco, Thank you for reviewing our hotel. We value our guest's comments and opinions. We were sorry to read you had several issues during your visit, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
Dirty
Business response:
Dear Britney, We're truly sorry to hear about your recent experience. Cleanliness is a top priority, and we regret that we fell short during your stay. Your feedback is important, and we'll work diligently to ensure our housekeeping standards are consistently met. Please know that we take your comments seriously and will make every effort to enhance our services for all our valued guests. We appreciate your input, as it helps us make improvements to provide a better experience in the future. We hope you will consider giving ... read more
Worest experience i ever had i got there my re
Business response:
Dear Amanda, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve... read more
I didn’t know it was a “pet friendly” property. Had horrible allergies staying there. The “breakfast” is instant oatmeal, granola bars and not so good muffins. The elevator was broken. I wouldn’t recommend unless you have a dog and have to stay there. The staff was nice though.
Business response:
Dear Lisa, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. We have suites designated for pets to minimize allergy issues for other guests. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. We are happy our hospitality helped make this a pleasant experience for you. We hope to welcome you back in the future.Sin... read more
It should be one star. From the start, our room didn't smell clean. A lot of things didn't work from the refrigerator, tv and no power on one side of the room. We finally got move to another room after several hours of waiting. This was the worts experience hotel stay ever.
Business response:
Dear David, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We ... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.