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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most unsanitary hotel ive ever been to!! We checked out 30 minutes after checking in. DO NOT STAY HERE
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, so we are sorry this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will address this appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
First want to start off with the elevator was out of service. With a new born baby and a 6 year old this stay was very difficult for me having to go up and down stairs with bags , children, stroller. First floor smelt like urine , walking to the stairs. Bed didn't seem to be like a queen size more of a fullsize bed. Shower still had hair from previous tenants. Floor still had areas of dirt. Front desk workers very rude. Coffee and muffins are not a Continental breakfast.
Business response:
Dear Allyssia, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests and regret all the inconvenience caused to you and your babies. We can assure you that what you experienced is unacceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate... read more
Terrible hotel , the elevators didn’t work. Terrible staffing , hotel smelled like pee & it wasn’t clean.
Business response:
Dear Fatima, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness and service concerns you experienced, and we will address this appropriately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Manage... read more
Horrible Horrible stay. We had to call and complain every, day multiple times due to the room above us fighting, throwing things across the room, door slamming all hours 3am, 1pm, 7am. EVERY SINGLE DAY, MULTIPLE TIMES. We asked for a different room within 1 hour of checking in due to the fighting and we’re told they could not move us. Our kids had to hear this! The issue was never resolved all we were told was “we will call the room”. This hotel worries about their money, not the comfort of your stay!
Business response:
Dear Guest, Thank you for being our guest and informing us about your stay. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We have discussed your comments with our team and will make changes to serve our guests better. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the ... read more
The worst customer service I've ever had by far! My stay was frustrating to say the least! The kitchen didn't come with any dishes or utensils like it used to and when i asked the front desk for some they said they couldn't bring anything to my room untill the next morning which defeats the purpose of having a kitchen in the room. So I had to go out and buy what I needed to make the dinner I planned on making. Then they wouldn't honor my late check out request for 2pm using my AARP membership. The didn't let me know that unt... read more
Business response:
Dear Cory, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.