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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel smells like animal urine from the minute you walk in to take the elevator. The beds are awful my back and body were hurting so bad from not getting a good nights rest. There’s no free Wi-Fi and the muffins that are given in the morning taste old. There’s homeless people that hang out by the trash cans, I didn’t feel safe walking back to get into the hotel from the back side. Pick another place especially if you don’t have animals with you. Awful experience.
Business response:
Dear Claudia, We're truly sorry to hear about your disappointing experience at our hotel. Your feedback regarding the odor, bedding comfort, breakfast quality, and safety concerns is deeply concerning, and we apologize for falling short of your expectations. Providing a comfortable and secure environment for our guests is our top priority, and we regret that we did not meet this standard during your stay. We take your comments seriously and will address these issues promptly to ensure improvements are made. Your satisfaction... read more
Disgusting and low quality
Business response:
Dear Matthew, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Business response:
Dear Chris, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your visit. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Linens had hairs, dirty and dusty all around the beds and furniture. Room smelled like cigarettes.
Business response:
Dear Janet, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Cleanliness is a top priority, and we regret that your room did not meet our standards. Your comments will be shared with our housekeeping team for improvement. We strive to provide a comfortable environment for all our guests and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Clean for what it was but you can hear your neighbors through every wall. Wry polite staff, but I don’t pay for a room to have to take my own trash out of my room out to the back dumpster next to a homeless guy routing through the same dumpsters at 10pm. Very clean on the inside, functional, just the little things. Like the place will probably stay again given not other choice.
Business response:
Dear James, Thank you for your feedback. We're glad to hear you found our hotel clean and the staff courteous. However, we apologize for any inconvenience regarding noise and trash disposal. Your insights are valuable, and we'll work to address these aspects for an improved experience. We hope to welcome you back, ensuring a more seamless stay and meeting your expectations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.