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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a jok , they don’t have shampoo, conditioner, tuthbrush, in the description said brakefast but it is a jok (coffee and crackers) . I asked extra blankets they said that they are limited and can't give me more then one for 4 people. This wasn't a hotel this is a 1 star motel . I regret spending money on this hotel . 2 nights $410 waist of money
Business response:
Dear Edvin, We hope you will accept our apologies for not providing the exceptional service you should have received and for the problems you encountered. We know a first impression is essential, and your experience is different. We also apologize for any disappointment with our in-suite amenities. We have shared your review with our team to ensure we communicate well during check-in and also to prepare a stock of supplies. The disappointment with the breakfast choices is also deeply regretted, and comments are shared with t... read more
They sent us to a room that was not ready. Then, they did not have another room ready so we had to leave for the reason for our stay. Upon our return we were given keys to new room and when we entered we immediately were met with a strong smell of marijuana. Then, we noticed an odor eater placed under the fan. We could not even enter the bathroom the smell was so strong. We went to the lobby and staff told us there were no other rooms and nothing he could do to help us. We were given the manager’s card and told, “good luck”.
Business response:
Dear Allyson, Thank you for taking the time to review your time with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Uncomfortable bed and super dirty floor We requested early check in and weren’t able to so that was a bummer but not the end of the world. When we were finally able to check in the clerk asked for a second credit card. He wouldn’t accept the one I paid for the room with which was odd. My husband ended up giving him his card which is the same card just in his name and he accepted it. I still don’t understand that one. The bed was super firm and uncomfortable for us but some people like a super firm mattress. The floor was abs... read more
Business response:
Dear Cindy, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We realize the importance of first impressions; fresh, clean accommodations must set the tone for a great stay. We apologize for any oversights in your room's preparation. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportu... read more
Not as pictured or advertised. Extremely dirty, mold in shower, terrible bed
Business response:
Dear Connie, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Long term animal stay & drugs I asked for a new room - but none available - i asked for cleaning supplies - cleaned the floor myself - so dirty and red paint on the floor looked like blood. Glue on the table tops. Tape on the ceiling. Water pressure is non existing. This place is a long term stay for animals as well. The smell in the hallway is disgusting - hallways were not vacuumed and dirty.
Business response:
Dear JILL DIANNE, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.