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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I called to see if I could check in early I was told to call back and then rushed off the phone, when I called back there was no answer. When I showed up there was someone in training and the person in front of me took forever to check in and I was not acknowledged in any way. The room assigned to me was on the 4th floor and the elevator was down. according to another occupant it had been down their entire stay. I went down for shampoo and realized there was no coffee pot so asked for that, there was no creamer and I wa... read more
Business response:
Dear Shannon, We hope you will accept our apologies for not providing the exceptional service you should have received. Our team strives to ensure each guest has a memorable visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value your feedback and would love the opportunity to provide you with the hospitality you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management
No rest at all. The elevator was not working had to walk cross the building to get to the stairs, then three floors then across the building to get to the room. Then the lights were motion sensor activated so every time I would turn in bed the lights would go on. So I didn’t get any rest.
Business response:
Dear Carlos, We would like to apologize for the concerns with the elevator and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. We hope you will allow us to give you a better experience on your next trip this way.SincerelyHotel Management
Doesn’t look like the pictures an over priced
Business response:
Dear Joseph, We are sorry that we failed to meet your expectations and hope you will accept our apologies for the substandard experience you encountered. Our goal is to provide each guest with a pleasant stay, and we have shared your feedback with the respective team members. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and give us an opportunity to provide you with the hospitality you expected during this trip.Sincerely,Hotel Management
Wasn’t what we expected at all, uncomfortable beds, Ac was getting serviced during our stay, lost power to the building, dogs barking at night, staff was not professional or friendly. There was no fresh amenities muffins were stale and no oat meal was stalked we were told they ran out so both days we stayed only coffee was offered. Our room was smoke free but smelled like cigarette smoke and it’s right next to the freeway so we heard traffic all night.
Business response:
Dear Robert, Thank you for staying at our hotel and for taking the time to post a review. We are genuinely sorry for the concerns you encountered. We are working to remedy these issues, so your stay will be perfect next time. You are a valued customer, and everything we do aims to provide an excellent experience. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.