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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Very rude staff the two black lady one is the manager and another is front staff at evening time and the skinny boy is the morning time behavior very bad looks like we are not paying for the room and bathroom doors are no lock it’s broken tv not working please don’t suggest any one for that hotel sorry not a hotel and motel it’s a very nasty place in the sweet town very poor experience thank
Business response:
Dear Biswajit, We are sorry for your experience and are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
The entire driveway and parking area was glare ice, there was no sand or salt down. The building is worn and needs to be renovated. I found hair on our beds, in our sheets and in the bathtub. There were visibly dirty spaces (handprints and smudges on closet mirrors, sink dirty, under bathroom counter has a shelf that looked like it hadnt been cleaned in months). The continental breakfast was a few prepackaged muffins and a very dirty coffee area.
Business response:
Dear Stephanie, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always exp... read more
Upon checking in I was asked to sign a paper pledging lack of drug use and firearms on the premises. Our room was noisy and dirty. Easily one of the bottom 3 hotels I have ever stayed in. And that’s saying something.
Business response:
Dear Eliza, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we sincerely apologize that this was not your experience and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your concerns while you were still here, and we hope you will consider staying with us again so we can provide you with the seam... read more
The room and bathroom had dirty areas, including sticky things and other areas that hadn't been cleaned. The condition of the room wasnt very good, either. Breakfast was minimal, and the desk clerk said "we don't like to call it breakfast." Not the worst place, but worse than expected
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and h... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.