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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The Bathroom was dirty,the entire room felt musty and dirty.... the property was ok. The bed was uncomfortable.
Business response:
Dear Kirsten, We sincerely apologize for the cleanliness issues you encountered during your stay. It's disheartening to hear about your experience with the bathroom and the overall condition of the room. Your feedback is invaluable, and we will address these concerns with our housekeeping team to ensure improvements are made. Regarding bed comfort, we will look into this matter promptly. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,H... read more
First impressions count and the reception we received left a terribly bad impression. The front desk clerk seemed bothered when my party checked. Once we got to our room, it was clean and satisfactory, however when we called the front desk again to inquire about getting pans, cups for tea we were told no pans or pots were available, we had to go downstairs for hot water. We were provided two mugs, utensils and a coffee machine. Once again our interaction with the receptionist was unpleasant, she spent alot of time in the bac... read more
Business response:
Dear Natalee, Thank you for staying with us and for sharing your review. We are sorry you encountered issues from our front desk associates and kitchen utensils, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest.Sincerely,Hotel Management
Though we understand there’s kitchens and people can cook, we spent the night coughing profusely with our eyes watering at how pungent our room was from the people around us. It was uninhabitable, but unfortunately we had no other choice. Though there were other rooms open (we would’ve taken anything!) they “couldn’t” move us.
Business response:
Dear Kazmira, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Awful Drab, depressing, dirty. Low income people living there full time it appeared. Construction workers leaving their rooms super early in the morning with loud slamming doors waking me up. People congregating at side entrances smoking and leaving butts everywhere. Just gross.
Business response:
Dear Elizabeth, We would like to express our gratitude for selecting our hotel for your recent visit to our area. We value your feedback and apologize that your stay did not meet your expectations. Your comments have been communicated to our team to prevent similar issues from occurring in the future. We are dedicated to making improvements and would be delighted to welcome you back for a better experience.Sincerely,Hotel Management
The staff was the most unfriendly and rude people that Ive ever encountered. The Manager was absolutely the worst Screeming at clients - she shoukd be fired immediately. Expedia shoukd delete this hotel from their inventory. Never ever book this hotel.
Business response:
Dear Edward, We are sorry for your experience with our associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality ... read more
My room is freezing and the heater would not work. I tried to call to the front desk who put me on hold forever and refused to answer when I tried to call back. I had to go down and ask to switch rooms. Switched rooms to one with a working heater. Left the property for maybe an hour. I had pulled the shade down and put my three bags on the bed and counter. The receptionist called while I was gone to ask what room she put me in. When I came back, someone had been in my room. The shade was open. My bags were moved. And my back... read more
Business response:
Dear Kali Patricia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
We contacted the front desk to inform them about the changes in our travel. But despite reassuring us the change was okay, they gave away our room. We had prepaid for the complete booking through Expedia. When we arrived, hotel staff did not offer a refund, or any help making an alternative arrangement. Once the room was paid for, giving the room away is a violation of the contract. I will never stay at Extended Stay again and the staff was unhelpful.
Business response:
Dear Mariam, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.