This profile has been claimed by the business owner or representative.
Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The property seemed to be a homeless shelter and the people that were there were not safe for my family and myself to be around . Greeted by people drinking and smoking weed outside the lobby . It smelled TERRIBLE. It was filthy would have not stayed but nothing in area was available due to lax tournament
Business response:
Dear Joseph, Thank you for your feedback. We apologize for the discomfort and safety concerns you experienced. Your observations about the property's condition and environment are being taken seriously, and we are working on improvements. We regret any inconvenience this caused during your stay and appreciate your understanding. We hope to provide a much better experience in the future.Sincerely,Hotel Management
I’ll start off by saying this is supposed to be a smoke-free hotel but it is not! I arrived quite late due to highway construction. The gentleman that was finally available to assist me gave me a room on the third floor. When I arrived on the third floor, the entire floor stank like smoke. I got to the room, opened the door, was hit by a wall of cigarette smoke. I immediately went back downstairs. had to wait for the gentleman to come to the front desk again. Upon confirming to him the room and the whole floor smelled like s... read more
Business response:
Dear Paula, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Unsanitary conditions and poor customer service First , the floors where dirty, the bathroom the cleaning or maintenance crew left painting brush in the sink and sink was dirty. Dirty dish cloth was left in The kitchen sink. One of the cards to enter in the room did not work. Next early morning 7am went to the “gym” that by the way it was very dirty , when I got back to the room it was locked out non of the cards work for me to get in the room. So I went to the front desk that by the way non one was there and had to call fro... read more
Business response:
Dear Elizabeth, Thank you for your feedback. We sincerely apologize for the cleanliness issues, maintenance oversights, and card access problems you experienced. Your comments have been shared with our housekeeping and front desk teams for immediate action. We are committed to improving our services and hope to have the opportunity to provide you with a better stay in your future visit.Sincerely,Hotel Management
stayed for 2 days for business towels were rough, ok for long term stay price savings, but hard to get through to front desk when I couldn't get on to wifi.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused by the rough towels and the difficulty in reaching our front desk. Your comments are valuable to us, and we will address these issues promptly. We hope to improve your experience on your next visit and appreciate your understanding and patience.Sincerely,Hotel Management
Absolutely filthy…torn carpets, some which weee replaced by a faux wood laminate which was peeling, stained and sticky. Bugs in room and in tub/bathroom. The complimentary breakfast was an ABSOLUTE JOKE!!! A few Otis Spunkmeyer muffins and NutriGrain bars with a thermos of coffee…beyond ridiculous. Also, the front desk was unattended from 6-7 am, guests couldn’t get any assistance. I WOULD NEVER book at this franchise again.
Business response:
Dear Timothy, Thank you for bringing these concerns to our attention. We deeply apologize for the unsatisfactory experience you had during your stay. Rest assured, we are addressing the cleanliness issues with our housekeeping team and investigating the breakfast offerings to ensure they meet our guests' expectations. We value your feedback and hope to have the opportunity to regain your trust in our hotel.Sincerely,Hotel Management
You couldn't pay me to stay at this location again
Business response:
Dear Nicholas, We thank you for sharing your feedback. Please accept our sincere apologies for any shortcomings you may have encountered during your time with us. We want every guest to leave completely satisfied, and we regret this was not your experience. We hope you will revisit us in the future so we can show you the exceptional accommodations you should always expect from us.Sincerely,Hotel Management
Arrived for check in and was told that the computer was not functioning. When would it be fixed. Don’t know? Who is trying to fix it? Nobody. Can I speak with the manager? Not here. What should we do? Come back later.
Business response:
Dear James, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the computer issue during your check-in process. Rest assured, we are taking immediate steps to resolve this issue and ensure smoother operations in the future. We deeply regret any frustration or inconvenience you experienced and appreciate your patience. Please allow us another opportunity to serve you better on your next visit, where we strive to exceed your expectations.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.