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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Everything people didn't pick up dog feces. Garbage around, continental breakfast was deplorable. No juces nothing.
Business response:
George, we apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
We arrived late and they'd given one of our rooms to someone else. The hotel was sold out. The area behind the reception desk was disgustingly untidy. The receptionist did what he could for us but his heart didn't seem to be in it. It can't be much fun working in a dump like that. I don't think I'll be staying there again. At least, I hope not.
Business response:
We are extremely sorry for the front desk service issue you encountered and regret we were unable to accommodate you this time. We have shared your feedback with the appropriate team so that our future guests never encounter a similar problem. Also, we apologize for the cleanliness issue you mentioned. Your comments have been shared with the housekeeping team to be more diligent in their work. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The kitchen was the only good thing about this property
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. However, we are glad you liked our kitchen. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Extended stay chaine d’hôtel a vannir Tromperie sur le petit déjeuner inclus, hors de prix par rapport aux prestations Chambre juste propre
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not providing the value you were hoping for. Kindly note, we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Fitness center wasn’t working and no one could say when it would be working again. They didn’t seem to care. Office door was allowed to be slammed shut incessantly— at all hours.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
A room full of rodent feces and bugs... Arrived late at night, and was appreciative of the front desk offering late checkout while checking in, but it was not a room I wanted to spend extra time in. Upon crawling into bed, a large centipede crawled over me, and upon looking around the room, there were a number of dead bugs. Being 4am, we did not want to move rooms, figuring if there are bugs in this room what good would moving two doors down do? More concerning, I found 3 different animal feces in my room the following morn... read more
Business response:
Josh, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
The bath rom was filthy there was no coffee in the room
Business response:
We offer our sincere apologies for failing to provide you a clean stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding untidiness is shared with the appropriate team to ensure that corrective actions are taken. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Hotel was not value for money at all. Free Continental breakfast was mentioned on the listing but in name of breakfast, there were only muffins and coffee. Are Muffins and Coffee only items in Continental Breakfast? There was no exhaust fan in the bathroom and it made it very uncomfortable.
Business response:
Anupam, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not providing the value you were hoping for. Your feedback has been discussed with the appropriate individuals in an effort to enhance our facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.