This profile has been claimed by the business owner or representative.
Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
For a short stay it will do… Don’t expect too much… although the room smelled clean, there was an inch of dust on all the light shades & lamps, cobwebs in the corners & some mold in the shower… it is a non-smoking hotel so I was happy about that.
Business response:
Dear Veronica, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, please accept our apologies if we did not provide you with a clean and comfortable room. We have shared your concerns with our housekeeping team to ensure these concerns are not repeated. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
I liked the size of the rooms. I did not like that the signed was small and kind of hidden. The hotel needs to be updated and staff better trained. The grab and go breakfast needs to have a better selection.
Business response:
Dear Rosa, We value your feedback as it helps us enhance our overall guest experience. We apologize for your concerns with your room and our staff. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Th... read more
Great place to stay !!!!
The breakfast was garbage. Coffee, hot water, tiny muffins and granola bars. I spent $500 for two nights and get a crap breakfast. Plus I question how clean the bathtub/shower was. There was mold around the soap dish and a couple of other spots. Definitely not worth the money I spent.
Business response:
Dear Courtney, Thank you for sharing your experience. We apologize for the housekeeping oversight and the breakfast option that fell short of your expectations. Your valuable remarks have already been shared with our housekeeping team for quick review and action. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring... read more
They should not advertise free breakfast when it is an absolutely sub par selection of junk. The location is not great either. I thought for $300 a night it would be a much nicer experience!
Business response:
Dear Amy, Thank you for your review. We are sorry for not meeting your expectations. The breakfast options were not your liking, and we regret the same. We will make a note of your feedback as we always want to know how to improve our guest experience. Also, we understand that our location was unsuitable for your needs, which made us sad. Please choose our hotel for your visit to our area, and we hope you will have a better experience. Safe travels! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open tomorrow at 12:00 a.m.