This profile has been claimed by the business owner or representative.
Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Just OK We stayed a couple night but the lobby and all on first floor smelled like weed. That was very disturbing. The corners of the room were dusty with spider webs. The morning staff were nice.
Business response:
Romanina, thank you for taking the time to leave this valuable review. We are very sorry for the cleanliness issues you encountered in your suite. This will be addressed with our housekeeping team. We also apologize for the concern you outlined. We work hard to provide a clean and comfortable environment; therefore, we regret that this problem compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for being our guest. Sincerely, ... read more
The hotel more or less met the advertised features online. The overall ambience was dark and dreary, but our room was clean and spacious. Shower had piping hot water, towels were plentiful and fresh, TV worked fine, but the wi-fi was spotty. The so-called breakfast was, in fact, a "grab-and-go": granola bars, packets of oatmeal to bring to your room, plastic-wrapped muffins (tasted okay), coffee, and hot water, served and presented in a closet-sized room behind the front desk and next to the a couple of vending machines. For... read more
Business response:
Jeff, thank you for being our guest at Extended Stay America. We are glad you were pleased with our immaculate accommodations and that you had a pleasant stay overall. However, we apologize for the concerns that kept it from being perfect. We review your constructive comments appropriately and take steps to elevate our guests' experience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management
Average Not a bad place. I travel for work and have definitely stayed in worse
COLD AIR WAS COMING IN OF THE BROKEN WINDOW BY THE BED. WE FROZED ALL NIGHT.
Business response:
Thank you for choosing to stay at our hotel. We hope you were overall satisfied with us. However, we are sorry for the inconvenience you experienced due to the broken window in your room. Thank you for letting us know, and we have immediately bought this to the attention of our maintenance for quick action. We hope you will give us another chance to make your next stay a seamless one. Sincerely, Hotel Management
The bedding was not changed
Business response:
Thank you for being our guest. We are pleased you choose to stay with us. However, we are sorry for not living up to your expectations. From your review, it appears that you were not informed about our Housekeeping policy. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay upon request. If we did not communicate this properly at check-in, please accept our apologies. Your feedback... read more
Staff was very nice and polite...unfortunately upon our arrival there was an issue involving a person on drugs and police...had issues feeling safe..we were told muffins and coffee in the morning ...there was just coffee and that ended at 1030 and we missed it...coffee should run until 11am checkout time...or have coffee makers in the room...also kitchen had nothing it no plates no utensils...i had intentions on making something to eat but couldn't
Business response:
Cathy, thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur Sincerely, Hotel Management
Check in was good. Staff friendly and helpful. However, when I called the front desk from my room, there was no answer the 3 different times I called. And when I went down to the front desk, there was no one there either. The room had a few issues - dirty gross desk chair, toilet seat so loose it pinched and felt like you were going to fall off, missing smoke detector above the beds. And security wise… the back doors that lead to the rooms at the end of the building kept being wedged open with rocks so people could get back ... read more
Business response:
Thank you, Alyssa, for being so specific about your evaluation of your stay. We apologize for the difficulties you experienced during your stay. It is truly not the kind of memory we want our guests to leave with, so we have shared your concerns with our housekeeping and security staff so that this is not repeated in the future. Additionally, we have also shared your concern in regards to the smoke detector with our engineering team for quick action. We appreciate your patience and hope to have another opportunity to make yo... read more
Sticky floors!
Business response:
Brenda, thank you for posting a review of your stay. We hope that we met most of your expectations; however, we are disappointed if we overlooked some housekeeping areas with our flooring. This will be addressed appropriately, and we appreciate your valuable feedback. We look forward to making your future stay an exceptional one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 4.1 star rating with 1,248 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.