Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Guest,Thank you for sharing your feedback. We’re glad to hear that your stay met your expectations overall. We do regret that your check-in experience was not as smooth as it should have been. Providing efficient and seamless service is a priority, and your comments will be shared with the team to ensure improvements. We truly value your input and hope to have the opportunity to welcome you again, offering a more pleasant and streamlined arrival experience.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your thoughts. We understand how important it is to feel that the overall experience reflects the full cost, including the deposit. While our deposit policy is standard and outlined on our website, we recognize that value and comfort are equally essential. We're sorry that this location did not meet your expectations, especially compared to other properties. We'll review your feedback with our team to ensure we're offering a stay that guests feel confident and satisfied with. We hope you will... read more

Business response:

Dear Guest, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management